Open to opportunities

Nitros back

@nitrosback

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IT support specialist delivering fast troubleshooting, printer expertise, and exceptional customer experience.

United States

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What I'm looking for

I seek hands-on IT support roles where I can resolve hardware/software issues, manage printing and network systems, mentor users, and improve service processes in collaborative teams.

I am an IT Support Specialist with hands-on experience providing Tier 1 and Tier 2 remote and on-site support across network, desktop, and printer environments. I specialize in diagnosing and resolving hardware, software, and printing issues, managing tickets in Salesforce, and delivering end-user training to improve productivity and satisfaction.

With roles in automotive, immigration, and retail services, I have managed network performance, configured systems and peripherals, and coordinated cross-departmental priorities to minimize downtime. I hold a Bachelor's in Computer Science, CompTIA A+, and I bring strong communication skills and multilingual ability to support diverse user bases.

Experience

Work history, roles, and key accomplishments

Current

IT Support Specialist

Current

Miller 40 Automotive Group

Apr 2025 - Present (1 year 2 months)

Provided remote and on-site technical support, managed network performance to minimize downtime, and delivered end-user training and printer/email troubleshooting to improve response and resolution times.

Desktop Support Network Monitoring Printer Troubleshooting Microsoft 365 TCP IP User Training

IT Support Specialist

GF Immigration

Sep 2024 - Mar 2025 (6 months)

Provided remote and on-site IT support across departments, monitored network performance to ensure uptime, and prioritized support tickets to maintain efficient workflow and resolution times.

Tier 1 Support Tier 2 Support Remote Support Network Monitoring Ticketing

Technical Customer Service

Cartridge World Miami

Jan 2021 - Aug 2024 (3 years 7 months)

Supported printer and peripheral setup and maintenance, provided remote and on-site customer technical support, and conducted end-user training to streamline ticket resolution and service operations.

Peripheral Support Customer Support Troubleshooting Google Workspace Customer Support Operations

Education

Degrees, certifications, and relevant coursework

Florida International University

Bachelor of Science, Computer Science

2021 - 2024

Completed a Bachelor's degree in Computer Science with coursework and practical experience relevant to IT support, networking, and systems administration.