Nitin Naik

Owns pricing and billing core modules, building scalable architecture for IoT monetization. Replaced legacy billing systems, established rigorous bill run processes, and integrated AI to streamline product workflows.

Owned invoicing and payments module for the SaaS platform, streamlined onboarding, introduced spend alerts, built internal subscription management, and improved fraud detection.

Managed roadmap for CPaaS and Marketing Automation Platform, led API design for SMS, Email, Voice, and WhatsApp, and drove market launch of Korero Platforms.

Owned success and adoption of transactional email SaaS platform, optimized user adoption funnel driving 150% increase in conversion, and launched Email APIs v5.

Planned and managed product roadmap for SMS, Voice, Email, and CPaaS/omni-channel platform, integrated new channels like Viber, WhatsApp, and RCS, and launched value-added products.

Owned end-to-end lifecycle of International Toll-Free Service, managed services across 100+ countries, and launched SBN and UIFN services.

Managed vendor and inter-departmental coordination to expand GSM coverage across Mumbai, supporting network rollout and site deployment.

Master of Business Administration in Marketing from Southern New Hampshire University, completed from 2012 to 2014.

Bachelor of Engineering in Electronics & Telecommunication from Mumbai University, completed from 2004 to 2008.

Completed a Machine Learning certificate on Coursera.

Completed a Python Programming certificate on Datacamp.

Completed a User Experience & Usability certificate on Udemy.