Aadhar Agarwal

Led the Platform tribe to diversify Samsung Finance+ into a global AI-powered fintech platform, launching in 18+ countries and increasing GMV by $500M (+50%). Championed a 3-year product strategy and spearheaded the transition to an agentic AI platform.

Led the Customer Service Tribe to unify billing, usage, and service silos into a single customer profile, cutting costs by 5% ($3.5M) and lifting CSAT by 10%. Saved $1.5M in annual service costs with LLM-based use cases and increased ARPU by 5% and retention by 4%.

Led the Customer Data Platform Tribe of 3 squads and 25 engineers, moving the platform from an SMB tool to an enterprise-grade customer intelligence layer, leading to a 15%+ revenue lift ($10M ARR). Boosted user activation by 50% ($5M) and increased conversion by 20% ($4M) in 3 months.

As the startup's first PM, pioneered an omni-channel hyper-personalization platform surfacing product discovery without an explicit query, growing the merchant base 60% (6K merchants, $500K ARR).

As the startup's first PM, pioneered an omni-channel hyper-personalization platform surfacing product discovery without an explicit query, growing the merchant base 60% (6K merchants, $500K ARR).

Managed product sales for LinkedIn, driving revenue growth and client relationships.

Managed product sales for TE Connectivity, driving revenue growth and client relationships.

Developed software solutions as a senior developer, contributing to project delivery and technical excellence.

Completed Product Strategy certification from Reforge in June 2023.

Completed GenAI Product Strategy certification from Reforge in October 2023.

MBA in Marketing and Strategy from Symbiosis Institute of Business Management, Pune, from 2012 to 2014.

B.Tech in Computer Science Engineering from Jaypee Institute of Information Technology, Noida, from 2005 to 2009.