NJNitin Jerome
@nitinjerome
Program Manager in Insurance and Financial Services driving analytics-led operational efficiency.
United StatesWhat I'm looking for
I am a results-oriented Program Manager with experience delivering analytics-driven programs in Insurance and Financial Services, focused on process optimization, risk assessment, and client outcomes.
At Gallagher Bassett I led end-to-end management of large claim portfolios, improving resolution efficiency by 30%, cutting processing time from 14 to 10 days, and driving $200K in annual cost savings through data-driven workflow and automation initiatives.
I have led cross-functional teams and coached junior case managers, increasing individual closure rates by 20% and boosting client satisfaction from 78% to over 90%, while contributing to a 15% increase in customer retention.
My technical strengths include SQL, Tableau, and Excel, and I bring a strong blend of communications, strategic vision, and operational rigor to implement scalable process and system enhancements that align with finance and compliance priorities.
Experience
Work history, roles, and key accomplishments
GBSenior Manager
Gallagher Bassett
Aug 2025 - Present (6 months)
Directed end-to-end management of 80 active claims, improving resolution efficiency by 30% and reducing processing time from 14 to 10 days through data-driven workflow optimization and metrics tracking.
GBManager
Gallagher Bassett
Sep 2024 - Aug 2025 (11 months)
Managed 80 concurrent claims end-to-end, driving a 30% improvement in resolution efficiency and mitigating over $200K in potential losses via data-driven risk evaluations and workflow enhancements.
Manager
EML
Jul 2023 - Sep 2024 (1 year 2 months)
Conducted audits across a $3M invoicing portfolio increasing accuracy from 80% to 98% and coached a team of 10 junior case managers, improving individual claim closure rates by 20% within six months.
Admin Assistant
EML
May 2022 - Aug 2023 (1 year 3 months)
Redesigned document processing workflows across 10,000+ monthly records, reducing turnaround time from 5 to 2 days and improving customer response rate by 60% while handling 150 inquiries daily.
Education
Degrees, certifications, and relevant coursework
MUMurdoch University
Bachelor of Arts, International Relations and Affairs
Bachelor of Arts in International Relations and Affairs completed; coursework focused on international relations topics.
Data Career Jumpstart
Data
2023 - 2023
Completed an intensive Data Career Jumpstart program focused on foundational data skills over July–August 2023.
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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