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Eileen Changsut

@eileenchangsut

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Program Manager driving process optimization and risk-aligned delivery in capital markets.

United States

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What I'm looking for

I seek leadership-facing roles in capital markets delivering cross-functional programs, with emphasis on risk-aware delivery, automation, and measurable operational improvements.

I am a results-driven Program Manager with 15+ years leading high-impact capital markets initiatives, aligning front office, operations, risk, compliance, and technology to deliver audit-ready platforms and measurable business outcomes. I have a proven track record preventing $50MM in client revenue loss, accelerating time-to-market by 75%, cutting costs by 50%, and achieving the first audit pass in three years for a multi-service SaaS platform.

I excel at translating complex stakeholder needs into executable roadmaps, restoring delivery governance, and implementing automation and data remediation programs that reduce operational risk and improve efficiency. Trusted by senior leadership, I provide clear, executive-ready reporting and drive cross-discipline collaboration to ensure programs progress and outcomes are met.

Experience

Work history, roles, and key accomplishments

Program Manager

Bank of America

Jun 2024 - Jun 2025 (1 year)

Led strategy sessions and coordinated developers, QA, infrastructure, and security to deliver audit-ready global markets risk platforms with executive-ready risk and milestone reporting.

Program Management Stakeholder Management Risk Management Jira Confluence

Program Manager

Citi

Aug 2023 - Mar 2024 (7 months)

Directed multi-project delivery for equity derivatives systems under regulatory scrutiny, remediated critical data elements, and migrated cleansed data to the firm’s data fabric with KPI-driven reporting to executives and regulators.

Program Management Data Governance Stakeholder Management Root Cause Analysis KPIs Regulatory Compliance Data Migration

Senior Project Manager

Franklin Templeton

Mar 2022 - Jun 2023 (1 year 3 months)

Owned delivery for trading and portfolio management platforms, led automation initiatives that reduced portfolio processing time by 75% and costs by 50%, and managed vendor delivery and global releases.

Project Management Automation Vendor Management Roadmapping Release Management

Senior Project Manager

Dodge and Cox

Aug 2021 - Mar 2022 (7 months)

Created sprint-based delivery strategy to accelerate data governance outcomes, expedited data definition and ownership, and coached leadership to improve sprint accountability.

Data Governance Agile Coaching Sprint Planning Delivery Acceleration Change Management Process Improvement

Project and Process Consultant

AL-Lake Consulting

Jan 2020 - Jul 2021 (1 year 6 months)

Streamlined COVID loan processing to reduce manual risk and improve data quality, and led trading program projects for a PaaS investment management solution provider.

Process Optimization Azure Loan Processing Consulting PaaS Stakeholder Engagement Data Quality

Senior Project Manager

Pershing (BNY Mellon)

Jul 2018 - Sep 2019 (1 year 2 months)

Turned around a failing institutional trading platform initiative, preventing over $50M in annual revenue loss by re-establishing governance, aligning teams, and restoring executive and client confidence.

Program Rescue Governance Cybersecurity Coordination Reporting Client Management

Senior Project Manager

Bank of America

Dec 2012 - May 2018 (5 years 5 months)

Led delivery of regulatory and trading-adjacent platforms, unified regulatory risk reporting across trading businesses, and mentored teams building Global Markets’ first data lake to achieve the first audit pass in three years.

Data Lake Mentoring Program Management

Senior Project Manager

Nomura Securities

Sep 2010 - Dec 2015 (5 years 3 months)

Led front-to-back delivery of rates and credit derivatives trading systems, implemented Dodd-Frank enhancements, and coordinated UX, development, and QA to improve performance and operational efficiency.

Scrum Business Analysis