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Eileen Changsut

@eileenchangsut1

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Program Manager driving capital markets transformation, risk reduction, and delivery excellence.

United States

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What I'm looking for

I seek program- or delivery-focused roles in capital markets or fintech where I can reduce risk, accelerate time-to-market, and optimize processes while partnering with senior leadership.

I am a results-driven Program Manager with 15+ years leading high-impact capital markets initiatives across front office, operations, risk, compliance, and technology. I translate complex stakeholder needs into executable roadmaps and maintain executive confidence through clear reporting and risk visibility.

My work has prevented more than $50M in client revenue loss, accelerated time-to-market by 75%, reduced costs by 50%, and achieved the first audit pass in three years for a multi-service SaaS platform. I lead cross-functional teams, coordinate vendors, and ensure audit-ready, secure, and stable platform deliveries.

I specialize in data remediation, automation, and process optimization, including delivering KPI-driven programs under regulatory scrutiny and migrating cleansed data into enterprise data fabrics. I combine disciplined delivery governance with practical coaching to unblock teams and produce observable results.

I hold an MBA and a BS in Computer Science from New York University and am a Professional Scrum Master. I am motivated by roles where I can reduce operational risk, accelerate delivery, and create measurable business impact.

Experience

Work history, roles, and key accomplishments

Program Manager

Bank of America

Jun 2024 - Jun 2025 (1 year)

Led strategy sessions, gathered user and system requirements, and coordinated developers, QA, infrastructure, and security to deliver audit-ready platform releases with clear executive reporting on risks and milestones.

Program Management Stakeholder Management Requirements Gathering Dashboards

Program Manager

Citi

Aug 2023 - Mar 2024 (7 months)

Directed a multi-project delivery program for Equity Derivatives under regulatory scrutiny, remediated Critical Data Elements, led root-cause analysis and data migration to Citi's Data Fabric, and delivered KPI-driven reporting to executives and regulators.

Program Management Data Governance Root Cause Analysis Data Migration KPIs Regulatory Compliance Data Fabric

Senior Project Manager

Franklin Templeton

Mar 2022 - Jun 2023 (1 year 3 months)

Owned delivery for trading and portfolio platforms, partnered with MD to translate objectives into roadmaps, led automation that reduced portfolio processing time by 75% and costs by 50%, and oversaw vendor delivery and global releases.

Project Management Automation Roadmapping Vendor Management Release Management

Senior Project Manager

Dodge and Cox

Aug 2021 - Mar 2022 (7 months)

Created a sprint-based delivery strategy to accelerate results for data governance SMEs, coached leadership on sprint accountability, and expedited data definition and ownership to overcome consensus delays.

Data Governance Agile Coaching Sprint Planning Delivery Acceleration Data Ownership Change Management

Project and Process Consultant

AL-Lake Consulting

Jan 2020 - Jul 2021 (1 year 6 months)

Streamlined COVID loan processing and improved web-based loan workflows to reduce manual risk and improve data quality; led trading program projects for a PaaS investment management initiative enabling Broadridge's offering.

Process Improvement Loan Processing Azure Recommendations Data Quality

Senior Project Manager

Pershing (BNY Mellon)

Jul 2018 - Sep 2019 (1 year 2 months)

Turned around a failing institutional trading platform, preventing over $50M in annual revenue loss by re-establishing governance, realigning teams, and restoring executive and client confidence through transparent reporting.

Governance Stakeholder Management Cybersecurity Coordination Risk Mitigation

Senior Project Manager

Bank of America

Dec 2012 - May 2018 (5 years 5 months)

Led delivery of regulatory and trading-adjacent platforms, unified regulatory risk reporting across trading businesses, mentored teams building the first Global Markets Data Lake, and partnered with the COO to achieve the platform's first audit pass in three years.

Data Lake Mentoring

Senior Project Manager

Nomura Securities

Sep 2010 - Dec 2015 (5 years 3 months)

Led front-to-back delivery of Rates and Credit derivatives trading platforms across sales, trading, middle/back office, and risk, delivered Dodd-Frank implementations, and coordinated UX, development, and QA to optimize performance and reliability.

Front To Back Delivery QA Strategy