Carissa Vigil
@carissavigil
I optimize workforce programs, KPIs, and high-volume operations performance.
United StatesWhat I'm looking for
I've led 39 agents across three teams at Toyota Financial Services, using audits, trend analysis, targeted training, and coaching to strengthen process adherence, knowledge, and performance in late-stage collections.
Previously at JPMorgan Chase, I led 30–40 employees in a high-volume financial services operation and improved scanning production by 5% through staffing analysis and strategic agent deployment. I translate operational data and frontline observations into practical workflow improvements, KPI accountability, and sustained team results.
Experience
Work history, roles, and key accomplishments
Operations / Financial Services Leadership
Toyota Financial Services
Jan 2016 - Dec 2024 (8 years 11 months)
Led three teams of 13 agents each, providing operational oversight, coaching, performance management, and daily KPI accountability across a 39-agent organization. Conducted recurring audits to identify performance trends and implemented targeted training to close knowledge gaps.
Education
Degrees, certifications, and relevant coursework
Carissa hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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