Open to opportunities

Chandelle Nugent-Pullen

@chandellenugent-pull

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Program Manager at Zilliant who led eight implementations across 12 client accounts.

United States

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What I'm looking for

I’m seeking a Program Manager position where I can apply my project management and process improvement skills to support your mission of delivering successful technology integrations.

At Zilliant Inc., I guided project teams through business and functional requirements, contributing to eight successful implementations across 12 client accounts. I also led client meetings on project updates, risks, and change management.

As Senior Program Director at DBHDS, I led program governance for STEP-VA across all 40 Community Services Boards and established a statewide data governance framework. My work achieved 94% data accuracy and resolved 86% of DOJ indicators.

At Performance Food Group, I led more than 10 Data Coordinators on ERP data conversion projects, completing three projects two months ahead of schedule. I also managed data projects that consistently met quality audit standards of 93%.

I bring experience in project management and process improvement across technology integrations and other industries. I’m seeking a Program Manager position where I can support successful technology integrations.

Experience

Work history, roles, and key accomplishments

Director Customer Experience

Zilliant Inc.

Nov 2024 - Jul 2026 (1 year 8 months)

Boosted customer satisfaction by 20% through strategic planning initiatives and improved satisfaction by 10% via operational excellence. Supported Quality Control Analysts and collaborated with cross-functional teams using Salesforce.

Strategic Planning Customer Experience Salesforce Confluence Operational Excellence Cross Functional Collaboration

Director Project Delivery

Zilliant Inc.

Feb 2023 - Nov 2024 (1 year 9 months)

Designed pricing optimization processes and managed a high-performance practice achieving 20% project margins. Implemented consultant onboarding and oversaw high-value contracts, generating upsell opportunities.

Project Management Pricing Optimization Jira Microsoft Project Hive Center Of Excellence Training Mentorship Client Relations Upselling

Engagement Manager

Zilliant Inc.

Apr 2022 - Feb 2023 (10 months)

Guided project teams through requirements, driving 8 successful implementations across 12 accounts. Founded a Center of Excellence and led client meetings, maintaining an 86% on-time delivery rate.

Project Management Requirements Analysis Center Of Excellence Training Data Governance Client Management Risk Management Process Improvement

Senior Program Director

DBHDS

Mar 2020 - Apr 2022 (2 years 1 month)

Achieved 94% data accuracy and resolved 86% DOJ indicators. Led program governance for STEP-VA across 40 Community Services Boards and designed KPI, SLA, and risk dashboards.

Program Management Data Governance Jira Tableau KPI Dashboards SLA Management Risk Management Compliance

Program Manager

DBHDS

Sep 2019 - Mar 2020 (6 months)

Led implementation for a statewide crisis transformation initiative and managed SaaS escalations, resolving 63 critical issues. Managed delivery metrics for 1012 concurrent implementations annually.

Program Management SaaS Implementation Stakeholder Management Metrics Analysis Center Of Excellence Process Improvement

Business Performance Analyst

Dominion Energy

Jan 2018 - Sep 2019 (1 year 8 months)

Prepared and analyzed case management improvements for HR processes, recommended data collection improvements, and implemented automated methods to track workflow and performance.

Data Analysis Process Improvement Project Management HR Processes Reporting Automation

Process Assistant

Dominion Energy

Sep 2016 - Jan 2018 (1 year 4 months)

Conceptualized new processes, developed procedure documents, and created visual tracking systems using eRoom and SharePoint. Communicated cross-functional processes for efficient execution of Solar Site tasks.

Process Improvement Procedure Documentation SharePoint ERoom Cross Functional Communication Visual Tracking

Data Governance Analyst/Project Manager

Performance Food Group

Jul 2015 - Sep 2016 (1 year 2 months)

Governed company data and policies, led a team of over 10 Data Coordinators, and completed three ERP data conversion projects two months ahead of schedule. Managed metrics and audits for data accuracy.

Data Governance Project Management ERP Data Conversion Team Leadership Metrics Management Audit Stakeholder Communication

Master Data Management Supervisor

Performance Food Group

Sep 2013 - Jul 2015 (1 year 10 months)

Designed and implemented departmental training, managed a team of 15 Data Coordinators, and maintained data projects meeting quality audit standards of 93% consistently.

Data Management Team Leadership Training Project Management Quality Assurance HRM