Open to opportunities

Nisi Smith

@nisismith

Strategic account manager partnering with higher-ed and tech clients to drive enrollment outcomes, retention, and growth.

United States

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What I'm looking for

I’m looking for a partnership/account role where I can drive retention and growth through data-informed strategy, consultative advisory, and strong cross-functional execution—ideally supporting higher education or technology clients and building long-term relationships.

I’m a Strategic Account Manager focused on building durable partnerships that translate institutional priorities into measurable enrollment and retention outcomes. At EAB, I align enrollment marketing initiatives with client goals through consultative advising and data-informed collaboration.

From 2022–2024 as a Technology Account Manager, I managed a $1.5M portfolio and owned the renewal process—from diagnostic conversations to signature—by working closely with key executive stakeholders. I partner cross-functionally across sales, partner success, and support teams to negotiate terms, resolve partner concerns, and identify growth opportunities across EAB services.

Before that, I served as a Senior Partner Development Representative & Mentor Lead, supporting sales executives and consultants with strategic outreach, institutional research, visit coordination, and partner engagement. I also led onboarding and mentorship for new team members, building onboarding resources, facilitating mentor training, and improving processes to strengthen scalability and connectedness.

My background is shaped by service and education: I’ve supported clinical operations as a Certified Clinical Medical Assistant & Clinical Coordinator, provided patient care in a neurosurgery step-down unit, and taught Spanish as a World Language Teacher. That blend of client-facing communication, bilingual interpretation, and structured problem-solving helps me lead with empathy, clarity, and measurable impact.

Experience

Work history, roles, and key accomplishments

Current

Adult Learner Account Manager

Current

EAB

Jan 2025 - Present (1 year 5 months)

Led strategic partnerships for higher education institutions by aligning enrollment marketing initiatives with institutional priorities to improve adult learner recruitment and retention through consultative advising and data-informed collaboration.

Strategic Partnerships Client Retention Executive Communication Data Analytics Cross functional Leadership Consulting

Clinical Medical Assistant & Coordinator

CrossOver Healthcare Ministry

Jan 2024 - Jan 2026 (2 years)

Supported clinical operations for Medicaid, uninsured, and OBGYN patients through direct patient care, bilingual interpretation, care coordination, and health education services. Certified as a Clinical Medical Assistant (NHA) and CPR/BLS (AHA).

Patient Care Clinical Coordination Care Coordination Medicaid Health Education

Patient Care Technician

VCU Main Hospital

Jan 2024 - Jan 2025 (1 year)

Provided direct patient care in a neurosurgery step-down unit under nursing supervision, supporting hygiene, comfort care, behavioral de-escalation, and clinical assistance. Supported patient wellbeing during day-to-day unit operations.

Direct Patient Care Comfort Care Behavioral De Escalation Neurosurgery Unit Support Patient Safety

Technology Account Manager

EAB

Jan 2022 - Jan 2024 (2 years)

Managed a $1.5M portfolio of technology partner accounts and owned renewals from diagnostic conversations through executive signature. Partnered with sales, partner success, and support teams to negotiate terms, resolve partner concerns, and identify growth opportunities across EAB services.

Business Development Contract Negotiation Client Retention Executive Communication technology strategy Problem Solving Account Management

World Language Teacher (Spanish)

Hanover County Public Schools

Jan 2021 - Jan 2022 (1 year)

Taught middle and high school Spanish while managing curriculum planning, classroom instruction, student assessment, and behavioral support. Supported student progress through structured lessons and ongoing mentorship.

Curriculum Development Classroom Management Student Assessment Mentorship Presentation Skills

Wireless Sales Consultant

Cellular Sales

Jan 2018 - Jan 2020 (2 years)

Delivered wireless technology consulting and sales support for Verizon customers in a fast-paced, commission-based environment. Managed customer needs through account support, communication, and goal-focused sales execution.

Sales Strategy Customer Service Account Management Communication Salesforce

Student Representative & Administrative Assistant

Virginia Tech Undergraduate Admissions

Jan 2015 - Jan 2017 (2 years)

Supported undergraduate admissions operations by coordinating tours and meetings and protecting confidential student information. Represented Virginia Tech during recruitment events and diversity programming while assisting with database management and bilingual communication.

Administrative Support Recruitment Database Management University Representation Confidentiality Bilingual Communication Event Coordination

Partner Dev Rep & Mentor Lead

EAB

Jan 2022 - Present (4 years 5 months)

Supported sales executives and consultants with strategic outreach, institutional research, visit coordination, and partner engagement while onboarding and mentoring new Partner Development Representatives. Developed onboarding resources, facilitated mentor training, and improved onboarding processes to increase team scalability.

Onboarding Relationship Building Project Coordination Group Facilitation Recruitment team development Mentorship