Nicole Angulo

Manages and grows a territory of healthcare accounts, developing relationships with physicians, hospitals, skilled nursing facilities, assisted living communities, and other referral partners. Identifies new referral opportunities while strengthening existing accounts through consistent outreach, education, follow-up, and face-to-face relationship building.

Led the Social Services department, overseeing resident advocacy, psychosocial needs, care planning, discharge planning, and regulatory compliance. Coordinated complex transitions of care with hospitals, physicians, home health agencies, hospice providers, families, and community resources.

Supported residents and families with care planning, advocacy, discharge planning, and long-term care decisions while coordinating with the interdisciplinary team. Coordinated transitions with hospitals, home health agencies, hospice providers, and community resources while maintaining required documentation and Medicare/Medicaid compliance.

Worked directly with prospective and existing clients to assess needs, explain available programs, address objections, and guide clients through the credit repair process. Managed a high-volume, goal-driven workload while consistently meeting or exceeding daily, weekly, and monthly performance expectations.

Supported healthcare financial operations including insurance verification, Medicaid and payer billing, collections, resident accounts, and financial documentation. Worked directly with residents, representatives, insurers, and payers to resolve account issues, explain financial services, and support timely reimbursement.

Managed key HR and employee-service functions including payroll, time and attendance, benefits support, employee records, and labor-management reporting. Maintained employment and regulatory compliance documentation including background checks, license verification, I-9s, garnishments, tax documentation, and personnel changes.

Managed prospective and existing client intake, gathering information, evaluating needs, conducting follow-up, and working directly with attorneys to address client concerns. Trained and managed the Intake Department, led staff meetings, supported onboarding, and helped improve internal processes and communication.