At Tata Consultancy Service, I support customers with home security device troubleshooting, billing queries, and broadband order processing across email, chat, and phone. I’ve also worked as a technical support executive and SME for chat processes.
Previously at Teleperformance CRM Service, I resolved mobile-device issues and seller inventory cases, researching lost inventory through CRM tools and initiating reimbursements when needed. I earned Star Performer of the Year for delivering clear, effective customer support.
