At Cleveland Clinic Canada, I support Executive Health operations with data analysis, KPIs, SOPs, and workflow improvements. I created turnaround-time and total-wait-time data sheets that helped reduce waiting time by 25%.
I also helped lower patient referral processing time from 10 weeks to 6 weeks. My work includes maintaining patient records in Epic and supporting teams with requirements documents and data pulls.
At Cleveland Clinic Abu Dhabi, I coordinated Royal & Executive Health patient itineraries and appointments using EPIC. I also assisted with improving referral procedures and helped achieve a 95% patient return rate to follow-up appointments.
Earlier, I supported learning and development programs, served as a Medical Secretary to the Chief Eye Institute, and worked as an Executive Secretary and Personal Assistant at Gulf & World Traders. I hold a Bachelor’s degree from Ain Shams University and have completed training in areas including Epic and Train the Trainer.
