nipa Shah
@nipashah
Staff product leader shaping B2B SaaS document automation and revenue lifecycle experiences.
IndiaWhat I'm looking for
I’m a Staff Product Manager with 16+ years of experience and a track record of improving customer satisfaction, reducing support cases, and launching features that open new market channels. I lead B2B SaaS product strategy across revenue lifecycle management and document automation, translating technical requirements into crisp roadmaps and execution plans.
Recently, at Conga, I turned 9,543 support cases into an evidence-based error-handling initiative, building a reusable error message library and message standards that I projected to reduce churn by $3M+ over 3 years. I also led an enterprise migration for 800+ customers, delivering 70% migration with 78% average performance improvement and $250K annual operational savings through AWS optimization—while maintaining a 95% parity migration gate.
Experience
Work history, roles, and key accomplishments
Staff Product Manager
Conga
May 2024 - Present (2 years 1 month)
Analyzed 9,543 support cases to show 52.8% of errors came from unhelpful messages (not product bugs), enabling a vertical error-handling initiative projected to reduce churn by $3M+ over 3 years. Led enterprise migration of 800+ customers from a legacy document generation API, achieving 70% migration with 78% average performance improvement and $250K annual operational cost savings.
Technical Product Manager
Oracle
Jan 2020 - Apr 2024 (4 years 3 months)
Owned US payroll tax product planning in cloud platform delivery for 1,180+ enterprise customers, driving data retention roadmap and cross-functional requirements. Improved project efficiency by 35%, reduced development time by 20%, cut critical bugs by 30%, and reduced training/documentation workload by 80% through release-based UAT.
Engineering Manager
Oracle
Jan 2017 - Dec 2019 (2 years 11 months)
Led two Scrum teams (14 developers and QE) and built four teams from scratch to support HCM/HR and US payroll compliance initiatives. Delivered test automation with Java/JUnit reaching 60% coverage, increased productivity by 20% via customized JIRA workflows, and reduced production critical bugs by 30% with bug bash sessions.
Product Strategy Consultant
Mind&Mom
Mar 2023 - Present (3 years 3 months)
Conducted market research and competitive analysis to expand the addressable audience by targeting dual-parent households for a parenting and pregnancy mobile app. Produced product strategy and a detailed roadmap (16 epics with user stories and acceptance criteria), prioritizing features based on market opportunity and competitive differentiation.
Education
Degrees, certifications, and relevant coursework
University of Pune
Master's in Computers and Management, Computers and Management
Completed a Master’s degree in Computers and Management at the University of Pune in India.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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