Nipa Shah

At Conga, I lead product work for Composer, a document generation platform. I analyzed 9,543 support cases, built a unified error-message strategy, and established tracking standards to reduce customer friction and support burden.

I've led migration strategy for 800+ customers and 6,000+ accounts from a legacy document generation API to Conga Platform architecture. The program reached 70% customer migration, improved performance by 78% on average, and delivered $250K in annual operational savings through AWS optimization.

Previously at Oracle, I led product planning for US Payroll Tax and cloud-platform capabilities serving 1,180+ enterprise customers. I translated requirements into epics and stories for OCI migration, data retention, and payroll integrations while improving project efficiency, development time, and critical-bug outcomes.

My background spans product management, engineering management, quality engineering, and Scrum delivery across Oracle, NetSuite, PayPal, and Google. I enjoy turning customer insights, technical constraints, and market opportunities into clear roadmaps and scalable enterprise products.