neha User
@nehauser7
Experienced Product Manager driving B2B SaaS integrations and field service solutions.
What I'm looking for
I am an Advanced Certified Scrum Product Owner with 8 years in IT focused on implementing B2B SaaS solutions across construction, healthcare, and telecom, with hands-on experience in field service management and API integrations such as Sandata, HHA Exchange, ADP, and UKG Ready. I combine a software development background with product leadership to prioritize roadmaps, lead cross-functional teams, and deliver measurable improvements in adoption, automation, and operational efficiency.
At Abaqus Inc I led end-to-end automation that cut payroll processing from three days to six hours and improved field service management by 30%, helping scale the client base and earning industry recognition. I excel in stakeholder alignment, regulatory-compliant solution design (SOC II, HIPAA, GDPR), agile delivery, and enhancing extensibility through integrations and data-driven product decisions.
Experience
Work history, roles, and key accomplishments
Product Manager
Abaqus Inc
Feb 2023 - Sep 2025 (2 years 7 months)
Led development of a digital field-service solution for a major US construction customer that improved field service efficiency 30%, reduced payroll processing from 3 days to 6 hours, and supported 10,000+ employees while driving 30% client base growth over five months.
Product Manager
Leader IT Pvt Ltd
May 2022 - Nov 2022 (6 months)
Developed a cloud-based communications platform with advanced monitoring, improved user satisfaction by 15% through feedback-driven feature refinements, and managed backlog, sprint planning, and stakeholder demos.
Associate Consultant
Shainin India Services LLP
Jul 2021 - Apr 2022 (9 months)
Collaborated with client product teams to define roadmaps using KPIs and forecasting, conducted gap analyses to improve retention, and facilitated executive workshops to align business and customer needs.
Led backend development for SaaS solutions and an omnichannel contact center platform that reduced wait times up to 60%, improved patient engagement 25%, and automated 85% of CI/CD processes across clients.
Freelance Product Manager
Infinity Salon Tattoo Café
Built an MVP website to improve customer reach and digital presence for a local salon and café business.
Business Coordinator
My Candle Love
Conducted market research and optimized digital strategies to improve e-commerce performance for a small business.
Education
Degrees, certifications, and relevant coursework
Indian Institute of Engineering Science and Technology, Shibpur
Bachelor of Engineering, Information Technology
2012 - 2016
Completed a Bachelor of Engineering in Information Technology focusing on software development and systems relevant to SaaS product delivery.
Availability
Location
Authorized to work in
Job categories
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