Nina Shestopalova

Leading the end-to-end product development of a new travel application. Responsible for defining product logic, structuring route content, and coordinating technical milestones to successfully prepare the app for market launch.

• Increased average ticket revenue by 25% in 4 months via workflow optimization and team training.
• Managed operational processes, scheduling, and staff payroll.
• Maintained high client retention standards and aligned day-to-day operations with senior management goals.

Managed a high-value portfolio of 200+ premium clients, consistently exceeding retention and operational KPIs by up to 120%. Conducted complex financial planning to optimize client accounts. Led onboarding initiatives and mentored 30+ employees on strict operational protocols and compliance standards.

Managed daily financial operations, compliance, and regulatory reporting. Directed cash flow, performed complex daily reconciliations, and led internal audits. Supervised operations staff to ensure strict adherence to financial protocols, while overseeing payment processing and account lifecycle management.

Consulted individual clients on banking and insurance products. Drove service adoption through needs-based analysis and strong product knowledge. Focused on building authentic, long-term relationships that directly increased client loyalty and repeat business.

Evaluated and approved loan applications, assessing credit risks. Coordinated team efforts to meet monthly financial targets, earning a promotion for consistent and reliable performance.