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Elif Ozge Dogandere

@elifozgedogandere

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Experienced project manager specializing in IT and business development.

Turkey

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What I'm looking for

I am looking for a dynamic role that challenges my project management skills and offers opportunities for growth in a collaborative environment.

I am a dedicated project manager with extensive experience in the banking and technology sectors. My journey began with a Master of Arts in Business Management from Kingston University, where I honed my skills in consultancy and project management. Over the years, I have successfully led complex projects at ENBD Denizbank, where I currently serve as a Department Manager, overseeing multiple strategic initiatives and ensuring alignment with organizational goals.

Throughout my career, I have demonstrated a strong ability to manage stakeholder expectations and foster high-value relationships. My experience as an IT Project Manager and Portfolio Manager has equipped me with the skills to navigate the challenges of Agile methodologies and Scrum frameworks. I take pride in my ability to track project progress against key metrics and deliver results that enhance operational efficiency and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Credits Project Management & Process Development

ENBD Denizbank

Feb 2023 - Jan 2024 (11 months)

Led and assisted a team of project and portfolio managers in managing multiple complex projects. Prepared and presented project processes to EVPs quarterly and managed SteerCo meetings for strategic bank projects.

Project Management Portfolio Management Process Development Strategic Planning Stakeholder Management

IT Project Manager

ENBD Denizbank

Feb 2020 - Feb 2023 (3 years)

Led and managed multiple complex IT projects from various credit departments using Agile methodology and Scrum framework. Identified and managed stakeholder expectations throughout the project lifecycle, ensuring timely resolution of issues.

IT Project Management Agile Methodology Scrum Stakeholder Management

IT Portfolio Manager

Intertech Information Technology and Marketing Inc.

Dec 2019 - Feb 2020 (2 months)

Responsible for managing projects related to the foreign subsidiaries of ENBD Denizbank. Ensured effective coordination and oversight of IT initiatives for international entities.

Project Coordination International Business

Expert Business Analyst

Intertech Information Technology and Marketing Inc.

Jun 2018 - Dec 2019 (1 year 6 months)

Gathered, negotiated, and documented requirements, creating WBS and providing cost estimations for planning. Prepared functional specification documents and test automation scenarios, contributing to technical design and development.

Business Analysis Requirements Gathering Functional Testing Agile Methodology

Business Development & Project Management Supervisor

Garanti Bank BBVA

Jun 2017 - Jun 2018 (1 year)

Supervised a team of analysts evaluating call center calls to identify key findings and conduct need analysis for processes. Ran optimization projects to improve existing processes and implement new ones.

Business Development Project Management Team Supervision Process Optimization Data Analysis Root Cause Analysis

Supervisor

Garanti Bank BBVA

Dec 2016 - Jun 2017 (6 months)

Organized staffing and shift patterns to meet service KPIs, effectively managing operations and customer relations to maintain loyalty. Monitored random calls to improve quality and minimize errors, handling complex customer complaints.

Operations Management Customer Relations Training Development KPIs

Senior Specialist / Team Leader

Aktif Investment Bank

May 2013 - Feb 2016 (2 years 9 months)

Prepared and provided reports for internal and external business partners, performing daily, weekly, and monthly reconciliations of transfers. Coordinated money deliveries and provided training on the UPT System to new contracted banks.

Financial Reporting Reconciliations Payment Processing Training Delivery Coordination

Management Trainee

Hugo Boss Retail

Apr 2011 - Jul 2011 (3 months)

Participated in a Management Trainee Program focused on learning store management and sales operations. Attended weekly sales seminars covering store operations, customer relations, and marketing communications in the luxury category.

retail management Sales Operations Customer Relations Marketing Communications Training

Consultant

New Era Cap Company

Jan 2010 - Dec 2010 (11 months)

Conducted a practicum consultancy project involving market research and reporting, analyzing company data and performing wide-range surveys. Prepared a comprehensive report on brand perception and market position, proposing new marketing strategies.

Market Research Data Analysis Brand Strategy Consultancy Report Writing Presentation Skills

Education

Degrees, certifications, and relevant coursework

Kingston University, Business School

Master of Arts in Business Management, Business Administration

Completed a Master of Arts in Business Management, focusing on consultancy practice. Gained practical experience through a practicum project.

Wroclaw University of Economics

Summer School Certificate, Economics

Activities and societies: Marketplace: B2B Simulation

Participated in a summer school program, completing modules in 'The Business on the Edge' and 'Valuing and Managing Firms in Financial Distress'. Engaged in a B2B simulation.