Open to opportunities

Nina Samuel

@ninasamuel

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I deliver reliable end-user IT support across Microsoft 365, Windows, identity, endpoints, and corporate operations.

Canada

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What I'm looking for

I'm looking to provide hands-on end-user and IT operations support, improve reliable technology services, and contribute across Microsoft 365, endpoint management, identity, documentation, and incident resolution.

I supported 300+ users at Canada Jetlines, resolving day-to-day technology issues and business-critical incidents across Windows, macOS, Microsoft 365, VPN, devices, and business applications.

I've managed the full user and endpoint lifecycle, including onboarding, offboarding, account access, device deployment, Intune, Jamf, JumpCloud, Entra ID, Exchange, Teams, and SharePoint administration. I also supported Windows Server, DNS, DHCP, VPN, VMware, Hyper-V, documentation, asset records, and operational rollouts.

At Nuvollo, I delivered Tier 1 and Tier 2 support across managed client environments, documenting resolutions and escalations through ConnectWise PSA and remote-support tools.

Experience

Work history, roles, and key accomplishments

Technical Analyst

Nuvollo

Oct 2024 - Jan 2025 (3 months)

Delivered Tier 1 and Tier 2 support across multiple client environments, resolving Windows, Microsoft 365, hardware, software, email, account-access and connectivity issues. Managed incidents and service requests through ConnectWise PSA and remote-support tools.

Windows Microsoft 365 ConnectWise PSA Remote Support Incident Management VMWare Networking

IT Manager - Operations

Canada Jetlines

May 2021 - Sep 2024 (3 years 4 months)

Provided hands-on end-user and IT operations support for 300+ users in a fast-paced corporate airline environment, responding to day-to-day technology issues and business-critical incidents. Coordinated onboarding and offboarding, including account creation/deactivation, access changes, device preparation, deployment and equipment coordination.

Windows MacOS Microsoft 365 Azure AD Entra ID Exchange Teams SharePoint Intune Jamf JumpCloud Windows Server DNS DHCP VPN VMWare Hyper V Onboarding Offboarding Device Management Documentation

CRM Developer / User Support

Nevvon

Jan 2020 - Dec 2020 (11 months)

Provided user and application support for CRM functionality, troubleshooting system issues and responding to day-to-day user needs. Supported application enhancements through requirements gathering, testing, issue investigation and documentation.

CRM Python Java C++SQL Requirements Gathering Testing Documentation

Education

Degrees, certifications, and relevant coursework

Humber College

Advanced Diploma, Computer Engineering Technology

Pursued an Advanced Diploma in Computer Engineering Technology, gaining hands-on experience in computer systems, networking, and software development.