Nina Dundjerski
@ninadundjerski
I lead enterprise customer onboarding, technical support, and customer experience improvements for SaaS platforms.
ZimbabweWhat I'm looking for
At Material Exchange, I lead end-to-end onboarding for enterprise and mid-market customers, create educational content in Intercom, and provide product demos, training, and technical support. I use customer data, feedback, and AI tools to improve engagement, workflows, product development, and website functionality.
Previously at Shyft, I managed post-sale relationships for 40–60 customers at a time and maintained NPS scores of 9–10. I’ve also created digital content for Intermediakt and co-founded Green Stories, where I recruited and trained volunteer contributors, built environmental content strategies, and made complex topics more accessible.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Material Exchange
May 2022 - Present (4 years 4 months)
Led end-to-end customer onboarding for enterprise and mid-market customers, created engaging onboarding and educational content via Intercom, and provided ongoing technical support, product demos, and training to ensure customer satisfaction and retention.
Education
Degrees, certifications, and relevant coursework
University of Novi Sad
Bachelor of Communications and Media, Communications and Media
Bachelor of Communications and Media degree from the University of Novi Sad, completed in 2020.
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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