Open to opportunities

Danny Zimmerman

@dannyzimmerman

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Customer Success Manager passionate about client engagement and content creation.

United States

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What I'm looking for

I seek a dynamic role that fosters client relationships and creative content development.

I am a dedicated Customer Success Manager with a strong background in client engagement and content production. Currently, I work at Cision, where I serve as a liaison for over 40 clients, providing training and support to help them navigate our internal platform effectively. My role allows me to empower clients to become experts in Cision's digital content space, ensuring they maximize their use of our services.

Previously, I worked as a Content Producer at The Cybermaniacs, where I created engaging content that improved SEO traffic and educated audiences on cyber security. My experience spans project management, where I connected with clients to understand their needs and guided them through the project development process. I have a proven track record of enhancing client relationships and delivering high-quality content that resonates with diverse audiences.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Cision

Apr 2024 - Present (1 year 3 months)

Working as a liaison for over 40 clients by answering questions pertaining to their Cision internal platform. Providing training for clients within the clients for ease of use and how to successfully use their platform and become experts themselves within Cision’s digital content space.

Client Relationship Management Customer Support Problem Solving

Content Producer

The Cybermaniacs

Nov 2021 - Dec 2024 (3 years 1 month)

Provided content creation, ranging from producing social media content, brand/design guidance for the company’s website build and client projects, improving the clients SEO traffic, and writing for the following: sketches, parody lyrics, blogs and copywriting for a unique, innovative spin on the educational approach to cyber security education. Administered project management expertise by connecti

Content Creation Social Media SEO Copywriting Project Management Cyber Security Education Brand Guidance Client Communication

Account Coordinator

Cision

Apr 2017 - Apr 2024 (7 years)

Handled client inquiries and monitored various content across media channels. Prepared data reports and managed client communications, strengthening relationship management.

Client Communication Data Reporting Relationship Management

Project Manager

Big Boost Marketing

Sep 2019 - Jun 2021 (1 year 9 months)

Connected one-on-one with health practitioners to understand the scope of their marketing projects whether it was a new website build webinars funnels and video series related their field of practice. Managed via e-mail and zoom 50+ clients globally and provided availability to address questions project updates and additional details.

Project Management Client Communication Marketing Strategy Webinar Coordination Client Relationship Management

Support Services Specialist

Cision

Apr 2015 - Mar 2017 (1 year 11 months)

Assisted in locating and managing content for sales strategies and client support. Delegated tasks within the team, improving operational workflows.

Content Management Sales Support Task Delegation Workflow Optimization

Sales Support Coordinator

Cision

Nov 2014 - Apr 2015 (5 months)

Worked closely with sales and contract administration by efficiently updating and maintaining information, then transferring to the Salesforce database. Completed research and administrative tasks within the company database to help provide additional leads for the sales team.

Sales Support Database Management Salesforce Administrative Support Lead Generation Research

Project Coordinator

Matte Black Studios

May 2013 - Dec 2014 (1 year 7 months)

Reached out to potential clients, providing them with information about the studio and branding services offered. Established relationships with clients with bi-weekly check-ins through e-mail and telephone, while providing any questions they may towards their re-brand process.

Branding Client Relationship Management Business Development Communication

Student Faculty Assistant

Columbia College Chicago

Sep 2009 - May 2013 (3 years 8 months)

Provided faculty assistance, AV Support, and provided customer service to students and department visitors. Supported campus events, including marketing, location logistics, and fundraising.

Faculty Assistance A V Support Customer Service event support Marketing Fundraising

Education

Degrees, certifications, and relevant coursework

Second City Training Center

Writing Program, Writing

2013 - 2017

Activities and societies: Created a Level 6 Revue: Just Add Salt.

Completed Levels 1-6 of the writing program at The Second City Training Center. Culminated in the creation of a Level 6 Revue titled 'Just Add Salt'.

Columbia College Chicago

Bachelor of Arts, Creative Writing

2009 - 2012

Grade: 3.8/4.0

Activities and societies: Worked as a Student Faculty Assistant in the Department of History, Humanities and Social Sciences, providing AV support and customer service. Supported campus events, including marketing, logistics, and fundraising, while maintaining full-time student status.

Graduated with a Bachelor of Arts in Creative Writing. Achieved a GPA of 3.8/4.0 and was consistently on the Dean's List from 2009 to 2012.