Nina Angela Lacaba

Managed customer service operations, supervised representatives, and maintained communication with clients regarding orders and shipments. Championed invoicing processes and built strong relationships with stakeholders to ensure efficient transactions.

Handled shipping manifests and customs paperwork, coordinated international shipping arrangements, and maintained tracking of shipments. Collaborated with team members to improve operations and ensure compliance with regulations.

Provided administrative support to management, handled office tasks, and coordinated logistics for inventory and supplies. Maintained professional communication and ensured positive experiences for all stakeholders.

Oversaw daily employee duties, provided guidance on procedures, and managed recruitment and training. Ensured compliance with quality standards and maintained various operational records.

Assisted with the new hire application process, maintained HR files, and supported employee recognition events. Ensured confidentiality and accuracy in managing employee information.

Trained in restaurant management, focusing on customer service, staff coordination, and compliance with health regulations. Developed skills in inventory management and customer relations.

Engaged with customers to provide product information, resolved complaints, and maintained customer records. Focused on delivering high-quality service and ensuring customer satisfaction.

Performed various tasks to ensure efficient store operations, addressed customer complaints, and managed cash transactions. Focused on maintaining cleanliness and high standards of service.

Grade: MAS (City) Scholar

Activities and societies: President of Badminton Club, represented school in inter-school tournaments, Dean’s Lister 2013.

Completed a Bachelor's degree in Psychology with a focus on understanding human behavior and mental processes. Actively participated in extracurricular activities, serving as the Badminton Club President and representing the school in various inter-school tournaments. Recognized as a Dean’s Lister in 2013.