Surekha Singh
@surekhasingh
Customer support and operations professional delivering fast, friendly, accurate service across online delivery, retail, and hospitality.
NepalWhat I'm looking for
I’m a customer support and operations professional with experience across online food delivery, retail sales, hospitality, and business development. I handle customer calls, chats, and email inquiries about orders and payments, resolve delivery issues and complaints, and maintain high customer satisfaction.
I coordinate with restaurants and delivery partners to ensure timely order completion, record customer interactions, and escalate complex cases when required. I also bring sales and growth experience from working as a Sales Assistant, where I achieved sales targets through upselling and cross-selling, and as a Business Development Manager, where I managed client relationships and coordinated documentation with internal teams.
Experience
Work history, roles, and key accomplishments
Business Development Manager
Manpower Supply Company
Jan 2019 - Jan 2023 (4 years)
Managed client relationships and business inquiries, preparing documentation and coordinating with internal teams to support clients. Focused on maintaining inbound business engagement through communication and follow-through.
Sales Assistant
The Body Shop
Provided personalized product recommendations and delivered customer service while supporting sales through upselling and cross-selling. Maintained product displays and supported inventory and cashier activities.
Customer Service Officer
Online Food Delivery Platform
Handled customer calls, chats, and emails about orders and payments, resolving delivery issues and complaints to maintain customer satisfaction. Coordinated with restaurants and delivery partners and escalated complex cases while recording customer interactions.
Education
Degrees, certifications, and relevant coursework
Lincoln College
Diploma in Hotel Management, Hotel Management
Completed a Diploma in Hotel Management at Lincoln College.
Cambridge Higher Secondary School
Diploma in Management, Management
Completed a Diploma in Management at Cambridge Higher Secondary School.
V.S.N. Higher Secondary School
S.L.C., S.L.C.
Completed S.L.C. at V.S.N. Higher Secondary School.
Tech stack
Software and tools used professionally
Availability
Location
NepalAuthorized to work in
Job categories
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