Nilofar Saleem
@nilofarsaleem
I’m a Salesforce Administrator improving CRM usability with automation and support.
United KingdomWhat I'm looking for
I’m a Salesforce Administrator with 4+ years of hands-on experience supporting end-user CRM environments. I administer Salesforce Sales Cloud and Service Cloud, delivering Lightning App Builder customisation, Dynamic Forms, and user support to improve day-to-day usability across business functions.
I’m proactive and solutions-focused, handling sandbox testing, change validation, and Jira-based enhancement delivery. I also lead case management and Salesforce Knowledge support, build reports and dashboards, and maintain 98%+ data accuracy through regular audits and GDPR-compliant governance.
Experience
Work history, roles, and key accomplishments
Salesforce Administrator
Icon Global Private Limited
Nov 2018 - Nov 2022 (4 years)
Served as primary Salesforce administrator for sales and customer-facing teams, configuring Sales Cloud/Service Cloud, Lightning Record Pages, Dynamic Forms, validation rules, workflows, reports, and user access. Reduced manual reporting time by 40%, delivered onboarding/refresher training for 50+ users, and maintained 98%+ data accuracy through audits and governance.
System Operations Intern
Ideation Islamabad
May 2017 - Jun 2017 (1 month)
Supported day-to-day operations of internal enterprise systems, assisting with system monitoring, user account management, troubleshooting, and operational documentation. Helped with controlled software updates, performance checks, and process improvement initiatives to improve workflow efficiency.
Education
Degrees, certifications, and relevant coursework
University of Hertfordshire
Master of Science, Artificial Intelligence and Robotics
2023 - 2024
Master of Science degree in Artificial Intelligence and Robotics from January 2023 to September 2024.
Ghulam Ishaq Khan Institute of Engineering Sciences and Technology
Bachelor of Science, Engineering Sciences
2014 - 2018
Bachelor of Science degree in Engineering Sciences from August 2014 to September 2018.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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