Nikki S

Operated as a remote agent, managing client interactions and providing support for various services. Utilized strong communication skills to address customer inquiries and facilitate resolutions.

Managed food and beverage operations, ensuring product quality and customer satisfaction. Oversaw stock management and replenishment, maintaining inventory levels.

Provided comprehensive customer service and sales support, addressing inquiries and promoting products. Managed customer accounts and processed transactions efficiently.

Managed customer concerns and complaints, including tension escalation and promotional product oversight. Provided custom fittings for mastectomy patients and documented patient charts for insurance coverage. Trained new hires on policy, procedure, and customer service skills.

Managed escalated customer service concerns and complaints, providing product knowledge and recommendations. Coordinated with management to enhance operations based on customer feedback and purchasing habits.

Completed coursework and passed examinations to obtain a Life, Accident & Health License. This certification enables professional practice in the insurance sector.

Undertook comprehensive training in cosmetology, covering various beauty techniques and practices. Successfully obtained a professional Cosmetologist license.

Completed secondary education, building foundational knowledge across various subjects. Graduated with a high school diploma.