Open to opportunities

NIKKI INREALITY

@nikkiinreality

Message

Sales manager and digital marketer focused on data-driven growth and customer satisfaction.

Kenya

Message

What I'm looking for

I’m looking for a role where I can combine sales ownership with digital marketing and data-driven optimization, support customers end-to-end, and grow in a company that values initiative, learning, and measurable results.

I’m a passionate, responsible professional with a strong mix of sales execution, customer relationship management, and digital marketing. I combine clear communication with analytical thinking to turn performance insights into practical growth actions.

As a Language and Communication Products Specialist, I manage seller accounts as the primary point of contact, run outbound consultative sales calls, and recommend solutions tailored to business goals. I analyze seller performance, negotiate by presenting value-based solutions, maintain accurate CRM records, and collaborate with cross-functional teams to resolve issues and protect customer experience.

I’ve also driven revenue and online presence across hospitality and remote sales roles—analyzing sales data, conducting sales forecasting, and executing campaigns across digital channels while aligning marketing strategy to business goals. I’ve earned recognition for early performance, supported front office operations and booking confirmations through OTAs, and created social content that delivered outreach of over one hundred thousand views per week.

Experience

Work history, roles, and key accomplishments

Business Sales Partner

Lipagas

Jan 2024 - Jan 2025 (1 year)

Sold clean energy solutions to businesses in the city and expanded sales through channel partners. Recruited, onboarded, and supported partners to achieve mutual growth and profitability, while creating social media content.

B2B Sales Channel Partnership Development Partner Recruitment Relationship Building Sales Outreach Sales Targets Social Media Content Creation Graphic Design Video Editing

Sales Manager and Digital Marketer

Siron Hotel

Jan 2021 - Jan 2023 (2 years)

Managed sales performance by analyzing sales data and customer satisfaction, and by running sales forecasts to inform sales strategies. Planned and executed digital marketing campaigns across channels and measured/reporting campaign performance against KPIs.

Sales Management Sales Data Analysis Sales Forecasting KPI Tracking Campaign Measurement Market Research Cross Functional Collaboration

Products Specialist

Jumia Kenya Tourism

Jan 2026 - Present (6 months)

Managed a portfolio of seller accounts as the primary point of contact for business growth opportunities. Conducted outbound consultative sales calls, analyzed seller performance, and made data-driven recommendations using CRM records.

Consultative Sales CRM Performance Analysis Negotiation Customer Relationship Management Customer Experience

Front Office Manager & Digital Marketer

Acres Hotels

Jan 2025 - Present (1 year 6 months)

Managed front office operations and supervised/trained front office staff to ensure smooth guest service. Prepared performance reports and supported sales/marketing through digital content creation and online booking presence.

Front Office Expedia Booking.Com Night Audit Customer Service performance reporting Digital Content Creation Social Media Marketing Online Presence Management Event Management

Education

Degrees, certifications, and relevant coursework

University of Nairobi

Bachelor of Arts

2022 - 2026

Pursuing a Bachelor of Arts at the University of Nairobi from 2022 to 2026.

East African Institute of Certified Studies (EAC/ICS)

Diploma, Information Communication and Technology (ICT)

2021 - 2024

Completed a Diploma in Information Communication and Technology (ICT) products/solutions, with a focus on consultative product sales and performance improvement through data-driven recommendations.