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@shelluser
Detail-oriented customer service representative with over 6 years of experience.
I am a dedicated and self-motivated Remote Customer Service Representative with over six years of experience in a virtual support environment. My expertise lies in handling a wide range of customer inquiries through various channels, including phone, email, and live chat. I pride myself on my excellent communication skills and my ability to resolve issues effectively, which has consistently led to high customer satisfaction.
Throughout my career, I have developed a strong proficiency in utilizing various systems and tools, such as IVR, CRM, and CMS, to provide exceptional service. My roles have included responding to inquiries, processing requests, and following up with customers to ensure their needs are met. I am known for my critical thinking and problem-solving abilities, which have enabled me to identify gaps in processes and recommend effective solutions.
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Work history, roles, and key accomplishments
Maximus (Aidvantage)
Jul 2024 - Present (1 year 4 months)
As a Customer Service Representative, I respond to inquiries via phone, email, and chat regarding Federal Student Aid Loan Servicing. I process requests, follow up with customers, and ensure compliance with departmental policies while maintaining high customer satisfaction.
Amazon
Jun 2024 - Jul 2024 (1 month)
As a Delivery Driver, I safely operated an Amazon vehicle, navigated routes, and transported packages to customers. I ensured accurate delivery and provided excellent customer service while handling packages up to 50lbs.
TD Bank
Jan 2021 - Jun 2024 (3 years 5 months)
In my role as a Debt Specialist, I managed outstanding debts, negotiated payment plans, and handled customer inquiries. I identified system gaps and escalated calls to provide effective solutions.
Novitas Solutions
May 2020 - Dec 2020 (7 months)
As a Medicare Claims Analyst, I handled inbound calls from providers regarding Medicare enrollment, checked claim statuses, and educated customers on available resources. I utilized multiple systems to resolve inquiries effectively.
Florida State College
May 2019 - Apr 2020 (11 months)
In my role as a Customer Service Representative, I assisted students with enrollment, tracked purchase orders, and managed inbound and outbound calls. I ensured efficient organization of documents and files.
Degrees, certifications, and relevant coursework
Associate of Arts, Accounting
Completed an Associate of Arts degree with a focus on Accounting, gaining foundational knowledge in financial principles, accounting practices, and business management.
Software and tools used professionally
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