Shell User

As a Customer Service Representative, I respond to inquiries via phone, email, and chat regarding Federal Student Aid Loan Servicing. I process requests, follow up with customers, and ensure compliance with departmental policies while maintaining high customer satisfaction.

As a Delivery Driver, I safely operated an Amazon vehicle, navigated routes, and transported packages to customers. I ensured accurate delivery and provided excellent customer service while handling packages up to 50lbs.

In my role as a Debt Specialist, I managed outstanding debts, negotiated payment plans, and handled customer inquiries. I identified system gaps and escalated calls to provide effective solutions.

As a Medicare Claims Analyst, I handled inbound calls from providers regarding Medicare enrollment, checked claim statuses, and educated customers on available resources. I utilized multiple systems to resolve inquiries effectively.

In my role as a Customer Service Representative, I assisted students with enrollment, tracked purchase orders, and managed inbound and outbound calls. I ensured efficient organization of documents and files.

Completed an Associate of Arts degree with a focus on Accounting, gaining foundational knowledge in financial principles, accounting practices, and business management.