Nikitha User

I am a detail-oriented Sales Operations and Project Support Specialist with over 2 years of experience in operations coordination, order tracking, risk mitigation, and stakeholder communication. My proven ability to resolve complex issues through research and cross-functional collaboration has allowed me to thrive in fast-paced environments. I possess strong analytical and interpersonal skills that enable me to effectively manage multiple tasks under tight deadlines.

In my previous role as an Associate System Administrator at Kyndryl Solutions Pvt. Ltd, I supported operational tracking of client incidents and order issues, ensuring timely resolution and SLA compliance. I communicated effectively with account managers and stakeholders to articulate case resolutions and process updates. My commitment to improving process efficiency is demonstrated through my development of detailed documentation, including SOPs and incident logs.

Currently, I am expanding my expertise in Salesforce, data analytics, and cloud technologies. I am dedicated to continuous learning and self-improvement, as evidenced by my ongoing training in SQL and Python for data analysis. I am excited to leverage my skills and experience in a new role that challenges me and allows for professional growth.