Open to opportunities

Rahul Minda

@rahulminda

Message

Analyst specializing in sales operations, process automation, and cross-functional stakeholder alignment.

India

Message

What I'm looking for

I am seeking a role focused on sales operations or process improvement where I can lead automation, CRM enhancements, and cross-functional collaboration to drive measurable efficiency and customer impact.

I am an analyst with extensive sales operations experience, skilled at translating complex business needs into actionable strategies that improve service delivery and customer satisfaction. At Dell Technologies I led automation and migration projects, managed dashboards and reporting, and coordinated global stakeholders to deliver measurable process improvements.

I have a track record of leading teams, mentoring colleagues, driving process simplification and UAT for CRM migrations, and delivering client-focused solutions across multiple global accounts. I seek roles where I can continue to streamline operations, implement automation, and align cross-functional teams to drive business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Analyst (Sales Operations)

Current

Dell Technologies

Apr 2018 - Present (7 years 8 months)

Led sales operations for global client accounts, improving SLA adherence and streamlining workflows through automation and process documentation; managed tool migrations (Moxie→GOSL→Salesforce) and delivered projects that increased operational efficiency. Coordinated cross-functional stakeholder alignment, provided after-hours coverage, and produced regular performance dashboards for leadership.

Sales Operations Salesforce Moxie Process Automation UAT Dashboarding Stakeholder Management

Associate Consultant

Datamatics Global Services Ltd

Aug 2017 - Mar 2018 (7 months)

Developed and customized Premier Pages for Dell clients, managed post-transition account support, and captured client requirements to configure solutions that improved customer adoption and satisfaction. Led strategic dialogues with VVIP clients to migrate them to online ordering.

Client Onboarding Account Management Page Customization Requirements Gathering Customer Adoption

Senior Process Associate

Accenture

Aug 2015 - Mar 2017 (1 year 7 months)

Served as SME for Google Play and Hardware Services pilot, supporting email/chat teams with technical resolutions and conducting transaction risk assessments to reduce fraud and improve support quality. Contributed to pilot launches and operational readiness.

SME Email Support Technical Troubleshooting Risk Assessment Fraud Prevention Pilot

Operations Associate

HSBC

Nov 2013 - Aug 2015 (1 year 9 months)

Supported banking operations including account openings/closures and contributed to the Commercial Banking Australia pilot; executed the ASIC account closure initiative, processing 2,000 closures within two working days to meet regulatory requirements.

Banking Operations Regulatory Compliance