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RM@rahulminda
Analyst specializing in sales operations, process automation, and cross-functional stakeholder alignment.
IndiaI am an analyst with extensive sales operations experience, skilled at translating complex business needs into actionable strategies that improve service delivery and customer satisfaction. At Dell Technologies I led automation and migration projects, managed dashboards and reporting, and coordinated global stakeholders to deliver measurable process improvements.
I have a track record of leading teams, mentoring colleagues, driving process simplification and UAT for CRM migrations, and delivering client-focused solutions across multiple global accounts. I seek roles where I can continue to streamline operations, implement automation, and align cross-functional teams to drive business outcomes.
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Work history, roles, and key accomplishments
DTLed sales operations for global client accounts, improving SLA adherence and streamlining workflows through automation and process documentation; managed tool migrations (Moxie→GOSL→Salesforce) and delivered projects that increased operational efficiency. Coordinated cross-functional stakeholder alignment, provided after-hours coverage, and produced regular performance dashboards for leadership.
Datamatics Global Services Ltd
Aug 2017 - Mar 2018 (7 months)
Developed and customized Premier Pages for Dell clients, managed post-transition account support, and captured client requirements to configure solutions that improved customer adoption and satisfaction. Led strategic dialogues with VVIP clients to migrate them to online ordering.
ACServed as SME for Google Play and Hardware Services pilot, supporting email/chat teams with technical resolutions and conducting transaction risk assessments to reduce fraud and improve support quality. Contributed to pilot launches and operational readiness.
HSHSBC
Nov 2013 - Aug 2015 (1 year 9 months)
Supported banking operations including account openings/closures and contributed to the Commercial Banking Australia pilot; executed the ASIC account closure initiative, processing 2,000 closures within two working days to meet regulatory requirements.
Degrees, certifications, and relevant coursework
OUBachelor's degree
Completed a bachelor's degree from Osmania University, graduating in 2011.
Intermediate, Intermediate
Completed Intermediate (higher secondary) education, finishing in 2008.
Secondary School Certificate, Secondary Education
Completed Secondary School Certificate (SSC) in 2006.
Software and tools used professionally
IndiaYou can contact Rahul and 90k+ other talented remote workers on Himalayas.
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