Sujnan Acharya
@sujnanacharya
I improve high-volume operations through CRM accuracy, SLA compliance, SQL, and Excel-based reporting.
IndiaWhat I'm looking for
At Firstsource Solutions, I managed 80–100+ weekly customer interactions while maintaining 100% SLA compliance, 90%+ First Call Resolution, and accurate Salesforce documentation.
I'm transitioning into banking and finance analytics, bringing SQL, advanced Excel, KPI tracking, escalation reduction, and process-improvement discipline to Operations, MIS, or Junior Analyst roles.
Experience
Work history, roles, and key accomplishments
Handled 80–100+ inbound customer interactions weekly, maintaining 100% SLA compliance and achieving 90%+ First Call Resolution. Reduced escalations by 20% and maintained 100% data accuracy in Salesforce CRM documentation.
Education
Degrees, certifications, and relevant coursework
Sri Dharmasthala Manjunatheshwara College of Business Management
Bachelor of Business Administration, Business Administration
2018 - 2021
Pursued a Bachelor of Business Administration degree, gaining foundational knowledge in business management principles.
St. Aloysius PU College
Pre-University, Commerce
2016 - 2018
Completed pre-university education with a focus on commerce, building a strong foundation in business and economics.
Milagres High School
SSLC, General Studies
2013 - 2016
Completed secondary school education, achieving the SSLC certification.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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