Open to opportunities

mainak mukherjee

@mainakmukherjee1

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Results-driven professional with expertise in process optimization.

India

Message

What I'm looking for

I am looking for opportunities that foster collaboration, innovation, and career growth.

I am a results-driven professional with over 6 years of experience in process optimization and stakeholder engagement. My career has been defined by a proven track record of enhancing operational efficiency and leading system improvements, which have supported significant business transformations through data-driven insights. I thrive in environments where I can leverage my skills to manage regulatory processes and contribute to business architecture, ensuring seamless delivery of customer and business outcomes.

Currently, I am working at Amazon, where I resolve complex operational challenges to ensure high-quality outcomes and compliance with internal standards. I have successfully supported process change initiatives and acted as an internal liaison for operations and tech teams. My previous roles at Sapiens and Capgemini have further honed my abilities in project planning, stakeholder alignment, and performance tracking, allowing me to develop and present insightful dashboards for leadership and client stakeholders.

Experience

Work history, roles, and key accomplishments

Current

Associate

Current

Amazon

Jun 2024 - Present (11 months)

Resolved complex operational challenges to ensure high-quality customer outcomes and compliance with internal standards. Supported process change initiatives, acting as an internal liaison for operations and tech teams. Provided coaching and support to new associates, ensuring alignment with Amazon’s regulatory protocols and workflow standards.

Stakeholder Engagement Process Optimization Coaching Compliance Problem Solving Team Leadership Multitasking Communication

Associate Consultant

Sapiens

Mar 2023 - Apr 2024 (1 year 1 month)

Spearheaded project planning and progress tracking using Smartsheet, enabling real-time visibility into timelines, resource allocation, and task dependencies. Conducted stakeholder alignment meetings to review project milestones, proactively resolve blockers, and refine execution strategies. Developed and presented weekly performance dashboards and reports for leadership and client stakeholders.

Team Collaboration Project Planning Smartsheet performance reporting Resource Allocation Problem Solving

Cloud Operations Engineer

Replicon

Jun 2020 - Jun 2021 (1 year)

Hands-on experience with cloud monitoring through Amazon CloudWatch, Prometheus, and Spiceworks to sustain the SaaS infrastructure. Managed complex global escalations, coordinating with teams across multiple time zones to resolve cross-functional challenges.

Amazon CloudWatch Prometheus Problem Solving

Senior Analyst

Capgemini

Nov 2016 - May 2020 (3 years 6 months)

Proficient in using the ServiceNow ITSM module for managing service requests, incident resolution, and workflow optimization. Created and maintained ServiceNow reports to track SLAs, performance metrics, and ticket trends. Demonstrated strong analytical and problem-solving skills while resolving user-reported issues and collaborating with cross-functional teams.