Reshma Santhosh
@reshmasanthosh
Business process and process analyst focused on healthcare operations and process optimization.
IndiaWhat I'm looking for
I am a motivated and detail-oriented Business Process & Process Analyst with over 2.7 years of hands-on experience in healthcare operations, client coordination, and process optimization. I have led training sessions, created checklists and Excel tools to drive 100% quality and TAT compliance, and supported project-based initiatives while collaborating across departments.
I am proficient with tools such as JIRA, EUSR, Excel and Salesforce for tracking, reporting, and improving team performance. I have been recognized with a Mentor Award and client appreciations for peak-season support, and I am seeking growth-oriented opportunities to contribute my expertise and continue developing professionally.
Experience
Work history, roles, and key accomplishments
Business Process Associate
Carelon Global Solutions India LLP
Sep 2023 - Apr 2025 (1 year 7 months)
Coordinated large-group member enrollments and maintenance (terminations, renewals, corrections), managed urgent email/phone queries, and maintained 100% TAT and quality through checklists and daily reporting. Led team training and produced status reports to improve performance and compliance.
Process Analyst
Simplyfy3x Pvt Ltd
Aug 2022 - Sep 2023 (1 year 1 month)
Supported client-specific initiatives in a CTH project role, analyzed data for project decisions, created Excel tools to improve team production and quality, and conducted refresher training for new hires. Implemented process improvements to optimize workflows.
Education
Degrees, certifications, and relevant coursework
Blue Wing Group of Institution
Certificate/Diploma in Airline and Airport Management, Airline and Airport Management
2021 - 2022
Completed a diploma/course in Airline and Airport Management covering airline operations and airport services.
MUMahatma Gandhi University
Bachelor of Commerce, Commerce; Computer & Taxation
2018 - 2022
Completed a Bachelor of Commerce in Computer & Taxation with coursework in commerce, taxation, and computer applications.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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