Nikita Jabrela

I have 1+ year of experience working in business development, CRM, client communication, onboarding, market research, and process analysis.

At Twozo (SANeForce), I work with prospective clients to understand their business workflows, demonstrate CRM solutions, support onboarding, and communicate customer feedback to product and marketing teams. This experience has helped me develop practical skills in requirement gathering, process understanding, stakeholder communication, and CRM workflows.

Previously, at Bonafide Research, I worked on B2B client communication, market and competitor research, lead management, customized proposals, and CRM/Excel reporting to support business development and decision-making.

I also gained academic and technical experience as a Teaching Assistant at Parul University, supporting students with C, Python, HTML, Microsoft Excel, and Microsoft Access.

I am currently developing my Business Analysis skills in SQL, Agile/Scrum, Jira, Confluence, user stories, BRD/FRD documentation, and process analysis. I am interested in remote international opportunities in Business Analysis, Business Operations, CRM, Customer Success, and Product Operations.