Kelwin Lieng

I am a detail-oriented professional with a year of experience in customer service and operations. My strong communication, problem-solving, and project management skills have been honed in fast-paced environments. I am proficient in Python and Excel, and I have a proven ability to resolve customer inquiries efficiently, maintaining high satisfaction levels.

Currently, I work as a Detail Specialist at U-HAUL, where I have enhanced vehicle appearance and customer satisfaction by meticulously cleaning and detailing an average of 20 trucks and trailers per day. My efforts contributed to a 15% increase in positive post-rental reviews. Additionally, I implemented a systematic inspection checklist that reduced turnaround time for vehicle readiness by 25%.

Previously, I served as a Crew Member at McDonald's, where I delivered exceptional customer service to over 200 guests per shift, achieving a 95% customer satisfaction rating. I streamlined order preparation processes, reducing wait times by 20%, and trained new team members, enhancing onboarding effectiveness.