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Niki Panagopoulou

@nikipanagopoulou

IT Professional with experience across Technical \ Business Analysis, QA\QC, ERP system management and execution within Agile\Waterfall frameworks.

Greece

Message

Versatile IT Professional with 17 years of experience in software development and a proven ability to adapt to diverse roles across the SDLC. Demonstrated expertise in bridging the gap between business requirements and technical execution, with a strong specialization in Technical Analysis, Business Analysis, Quality Assurance (QA), and Quality Control (QC). Highly proficient in navigating the Software Testing Life Cycle (STLC) using tools like Postman, JMeter, and SoapUI. Adept at managing ERP systems (including deep expertise in NsTravel), delivering high-level IT Support, and driving projects through both Agile (Scrum/Kanban) and Waterfall methodologies.

Experience

Work history, roles, and key accomplishments

Business Analyst

DGroup

Jun 2026 - Jul 2026 (1 month)

Analyzed business requirements and composed detailed user stories with acceptance criteria for a destination management web platform. Authored test scenarios and cases for a digital learning platform, supporting UAT and operational planning.

Business Analysis User Stories Gherkin Wireframing Quality Assurance Test scenarios Test Cases E2E Testing UAT Agile Kanban

ERP Consultant

Digicom Systems S.A.

Dec 2025 - Jan 2026 (1 month)

Underwent training on the Entersoft EBS ERP/CRM platform and studied business process analysis for the retail sector. Shadowed support operations to gain hands-on experience in troubleshooting and client issue resolution.

ERP CRM Entersoft Business Process Analysis Troubleshooting client support

Senior Software Test Engineer

Uni Systems S.M.S.A.

Aug 2024 - Feb 2025 (6 months)

Led a testing team of 4 QA professionals for an EU project, managing daily meetings and collaborating within a cross-functional team. Authored and executed test cases and plans for FAT and UAT environments using Azure DevOps.

Test Leadership Test Planning Test Execution Azure DevOps Functional Testing Regression Testing Smoke Testing Bug Reporting SDLC Agile

Integration & Verification Engineer II

Scytalys S.A.

Nov 2023 - Jul 2024 (8 months)

Performed software integration, verification, and evaluation of mission-critical products for the defence industry. Participated in the SDLC, including project milestones and technical documentation reviews.

Software Integration Verification Evaluation SDLC Technical Documentation

Test & Quality Analyst

Nexi Greece Processing Services Single Member S.A.

Feb 2022 - Nov 2023 (1 year 9 months)

Conducted manual and functional testing on a payment platform, specializing in card issuing, authorization, and fraud controls. Performed API testing with Postman and SoapUI, and managed bug lifecycle in Jira.

Manual Testing Functional Testing API Testing Postman SoapUI Jira Bug Tracking Card Issuing Authorization Fraud Control

Senior Test Analyst

Intrasoft International S.A.

May 2019 - Feb 2022 (2 years 9 months)

Provided QA/QC services for EU projects, preparing test plans and executing functional, API, and non-functional testing. Coordinated release planning and facilitated Agile transformation, while delivering training to new team members.

QA Quality Control (QC)Test Planning Functional Testing API Testing SoapUI Postman SOAP XML Non Functional Testing Jira Confluence Agile Scrum Team Leadership Training

Test Analyst

Excite Holidays S.A.

Nov 2017 - May 2019 (1 year 6 months)

Operated within Scrum Agile, collaborating with a cross-functional team across three countries. Performed functional and API testing for Java/Python web APIs and the PHP-driven travel platform, and managed test plans and bugs in Jira.

Agile Scrum Test Planning Jira Functional Testing API Testing Postman JMeter Java Python PHP PgAdmin MongoDB IntelliJ IDEA GitHub Linux Regression Testing Smoke Testing

IS Consultant

Connectline S.A.

Mar 2017 - Sep 2017 (6 months)

Delivered first-level customer service and technical support for SoftOne ERP & CRM, focusing on Commercial and Finance modules, driving swift problem-solving and issue resolution.

ERP CRM SoftOne Technical Support Customer Service Problem Solving

Senior Business Consultant

NetSemantics S.A.

Jan 2013 - Mar 2017 (4 years 2 months)

Managed full-cycle software projects for travel and tourism businesses, including project management, business analysis, and product management. Coordinated integration of third-party travel APIs and led QA and release management processes.

Business Consultant

NetSemantics S.A.

May 2008 - Dec 2012 (4 years 7 months)

Contributed to implementation of ERP and CRM projects, defining and documenting requirements and business processes. Executed quality control and manual functional testing, and provided customer support and training.

ERP CRM Business Analysis Use Cases Quality Control Functional Testing Customer Support Training CMS

Administration

ARNO Hellas S.A.

Jun 2006 - May 2008 (1 year 11 months)

Provided administrative support to project management, coordinating technical documentation for major commercial projects. Managed procurement, logistics, and warehouse operations, achieving cost savings.

Administrative Support Project Coordination Procurement Logistics Inventory Control Vendor Management AutoCAD Documentation

Education

Degrees, certifications, and relevant coursework

Scrum Study

Scrum Fundamentals Certified, Scrum

2018 - 2018

Scrum Fundamentals Certified, granted on 22/07/2018.

Athens Tech College

Certificate, Software Quality Assurance

2018 - 2018

Completed a 25-hour program on Software Quality Assurance – Testing (Selenium).

University of Piraeus

Master of Science, Administration and Management of Industrial Systems

2005 - 2007

Grade: 8.97/10

M.Sc. in Administration and Management of Industrial Systems with specialization in Logistics Management. Grade 8.97/10, with thesis on RFID technology.