Open to opportunities

nikhil sharma

@nikhilsharma4

Message

Results-oriented professional with expertise in customer support and sales.

India

Message

What I'm looking for

I am looking for a challenging role that allows me to utilize my skills in customer service and sales while contributing to a dynamic team.

My name is Nikhil Sharma, and I am a results-oriented professional with over three years of experience in customer support, sales, and tourism coordination. I have a proven track record of effectively handling customer inquiries, resolving technical issues, and driving B2B sales in both the software and travel industries. My goal is to leverage my skills in customer service, sales, and account management to contribute to organizational success.

In my recent role as a German Account Manager at Highlands, I provided B2B support for civil engineering software sales, qualified leads, and managed outbound calls to key decision-makers. I engaged with all levels of the organization, conducted product demonstrations, and maintained ongoing client relationships to ensure satisfaction and long-term success. Prior to that, I worked as a Tourism and Travel Coordinator at Global Travel Services, where I designed personalized itineraries and provided end-to-end services for tourists, ensuring a seamless travel experience.

Experience

Work history, roles, and key accomplishments

German Account Manager

Highlands

Nov 2024 - Jan 2025 (2 months)

As an Account Manager, I provided B2B support for civil engineering software sales, qualified leads, and managed outbound calls to key decision-makers. I engaged with all levels of the organization to sell software solutions and upsell services, conducted product demonstrations, and maintained ongoing client relationships.

B2B Sales Account Management Software Sales Lead Qualification Product Demonstrations Technical Support Communication Skills Client Engagement

German Senior Executive

Global Travel Services

Jan 2022 - Jul 2024 (2 years 6 months)

As a Tourism and Travel Coordinator, I designed personalized itineraries for tourists, providing end-to-end services from booking accommodations to recommending dining and sightseeing options, ensuring a seamless travel experience.

Customer Service Coordination Communication Skills Problem Solving Time Management

German Language Sales Executive

Pinakin Tech Private Limited

Jan 2021 - Jan 2022 (1 year)

In this role, I assisted customers with technical issues related to computers and printers, communicated effectively with German-speaking clients, and promoted software products, ensuring customer devices were optimized and secure.