Rahul Chaudhary

Implemented scalable CS frameworks to boost retention and satisfaction across SMB & Enterprise clients. Reduced time-to-value by 25% via data-driven onboarding improvements. Partnered cross-functionally to drive adoption, built health scores for proactive management, and led training that raised customer satisfaction by 20% and upsells by 15%. Trained Sales & CSM teams.

Used CRM to track client interactions and uncover upsell opportunities, increasing portfolio value by $30K. Built strong relationships with real estate decision-makers across the U.S., closed new logos, and led complex negotiations. Accurately forecasted sales, hitting 90–125% attainment, and collaborated on $5K–$50K proposals to drive steady growth.

Led data-driven customer success strategies that drove $500K in revenue growth and 40% market expansion. Improved GRR, NRR, and retention to 85% using AI-powered analytics. Executed GTM strategies, enhanced onboarding, and streamlined cross-functional ops. Trained Sales & CS teams, reducing churn by 15% through strategic account management and predictive insights.

Managed strategic accounts across EMEA & NORAM for Fortune 500 clients like Colgate and Deloitte. Drove 40% user engagement growth and 15% revenue expansion through tailored CS strategies. Led onboarding programs, business reviews, and feedback loops, boosting satisfaction by 65%. Mentored CS team, building a growth culture and cutting churn by 20%.

Led onboarding and engagement efforts, creating strategic CS proposals that boosted acquisition by 40%. Strengthened client relationships through proactive support, consistently hitting 100–130% of revenue and retention goals. Collaborated cross-functionally to drive growth across EU/EEA, managing major accounts like LEGO, Nordea Bank, and Novo Nordisk.

Grade: 65%

Earned a Bachelor of Arts in Communications & Creative Leadership, focusing on strategic communication, team dynamics, and creative problem-solving. Developed strong presentation, storytelling, and leadership skills through coursework and projects, laying a solid foundation for cross-functional collaboration and stakeholder engagement in global business environments.

Completed Microsoft’s Professional Certificate in Data Modeling in Power BI, gaining hands-on expertise in designing and optimizing data models for efficient analytics and reporting. Learned best practices for DAX, relationships, hierarchies, and performance tuning to enable impactful, scalable business intelligence solutions and data-driven decision-making across organizations.

Completed the AI for Business Specialization at Wharton, University of Pennsylvania, focusing on integrating AI, machine learning, and big data into business strategies. Developed skills in applying AI across marketing, finance, and Operations, ethical considerations and governance frameworks. Engaged with industry leaders to understand AI's transformative impact on various business functions.

Completed Microsoft’s Professional Certificate in Data for Analysis with Excel, focusing on data cleaning, transformation, and visualization techniques. Gained practical skills in using advanced Excel functions, PivotTables, charts, and formulas to perform efficient data analysis and deliver actionable business insights for informed decision-making.