NS

Open to opportunities

Nikhil N Savla

@nikhilnsavla

Tech support and ITES professional specializing in ERP/CRM support and customer experience.

What I'm looking for

I seek a Tech Support or Semi-Technical Support role in an ITES/BPO environment focused on customer experience, ERP/CRM support, and opportunities for process-driven impact.

I am a tech support and ITES professional with a background in customer service, IT operations, and ERP/CRM support. I pair a B.E. in Computer Engineering with a PGDM in Marketing & IT to bridge technical and business needs.

I have hands-on experience providing remote hardware and software support, managing ticketing and incident workflows, and delivering client-facing ERP support for order-to-cash, billing, and compliance. At an IT BPO I supported US customers for Dell devices and earned awards for outstanding customer experience.

I also co-own and operate an ERP-driven family manufacturing business where I oversee billing, GST compliance, vendor and client communications, workforce management, and reporting. This role sharpened my process management and cross-functional coordination skills.

I bring strong communication, problem-solving, and teamwork abilities and am seeking Tech Support / Semi-Technical Support roles in ITES-BPO where I can re-establish in the IT sector and contribute effectively to customer experience and operational excellence.

Experience

Work history, roles, and key accomplishments

NA

Current

Co-Owner

Current

Navdurga Art

Feb 2015 - Present (11 years 4 months)

Oversaw ERP billing, GST compliance, and order-to-cash operations for a manufacturing business, improving process accuracy and ensuring timely customer fulfillment. Managed vendor/client communications, workforce coordination, and reporting to maintain operational continuity.

Order To Cash Customer Support Data Entry Vendor Management Reporting

CS

Senior Software Engineer

Capgemini Technology Services

Dec 2013 - Jan 2015 (1 year 1 month)

Provided SAP SD application support and incident resolution for ERP users, coordinated global incident management and testing, and delivered client-facing support for order processing, billing, and pricing. Improved SLA adherence and cross-team collaboration.

SAP ERP Incident Management Testing Billing Pricing client support

TS

Business Development Executive

Trimax IT Infrastructure Services

Jan 2013 - Jul 2013 (6 months)

Promoted IT infrastructure products including data centers, FMS, and cloud solutions, supported client acquisition through technical presentations and solution positioning. Contributed to lead generation and sales support activities.

Business Development Technical Presentations IT Infrastructure Cloud Computing Lead Generation Client Acquisition Sales Support

SS

Technical Support Executive

Sutherland Global Services

Sep 2009 - Jul 2010 (10 months)

Delivered remote technical support for Dell laptops to US customers, troubleshooting hardware and software issues within SLAs and earning multiple Outstanding Customer Experience recognitions. Maintained high customer satisfaction and resolution rates.

Technical Support Remote Assistance Technical Troubleshooting SLA Management Customer Service Ticketing Systems Support

Education

Degrees, certifications, and relevant coursework

AB

Atharva School of Business

Post Graduate Diploma in Management, Marketing & IT

Completed a Post Graduate Diploma in Management with focus on Marketing and IT in 2012.

SC

Shah & Anchor Engineering College

Bachelor of Engineering, Computer Engineering

Earned a Bachelor of Engineering in Computer Engineering, completed in 2009.

Tech stack

Software and tools used professionally

Gmail

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