SDShruti Deshpande
@shrutideshpande
Experienced professional in telecommunications and customer service.
IndiaWhat I'm looking for
With over 9 years of experience in telecommunications and customer service, I specialize in technical process execution, order management, and stakeholder coordination. My expertise lies in utilizing tools such as SAP, MS Access, and Oracle CRM to optimize workflows and resolve technical issues effectively. I have a proven track record of supporting global clients, including Telstra and Orange Business Services, ensuring end-to-end order fulfillment and process compliance.
In my role as a Senior Technical Process Executive at Infosys BPM, I have successfully managed incident tickets, coordinated with multiple stakeholders, and built strong relationships with key suppliers. My commitment to operational efficiency and high customer satisfaction has been recognized through awards such as the Individual Extra Miler Award at Infosys BPM. I am passionate about mentoring teams and driving improvements in dynamic environments.
Experience
Work history, roles, and key accomplishments
Senior Technical Process Executive
Infosys BPM
Feb 2019 - May 2024 (5 years 3 months)
Over 4 years of experience supporting major clients like Telstra and Orange Business Services. Managed incident tickets, coordinated with stakeholders, and oversaw end-to-end order fulfillment processes. Conducted knowledge-sharing sessions for new employees and ensured compliance with process standards.
Senior Officer
Wipro Ltd
Feb 2018 - Mar 2019 (1 year 1 month)
Delivered order management and change of ownership processes for telecom services. Utilized SAP tools and resolved queries using various telecom management tools. Analyzed and resolved technical errors in service requests.
Business Associate
Vodafone India Pvt. Ltd.
Sep 2014 - May 2017 (2 years 8 months)
Supported inbound and outbound customer calls, providing live chat assistance. Managed escalated calls and email interactions under the Vodafone Care initiative, utilizing Oracle Application CRM for customer service management.
Engineer – Embedded Systems
Echtzeit Technologies Private Limited
Jan 2014 - Nov 2014 (10 months)
Prepared estimation reports and documentation for project deliverables. Conducted unit and regression testing for project validations, ensuring code quality using the Vector Cast Tool.
Education
Degrees, certifications, and relevant coursework
P.G. Halkatti College of Engineering & Technology
Bachelor of Engineering, Information Science
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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