Open to opportunities

Nike S

@nikes

Message

freelance translator / virtual assistant based in Indonesia

Indonesia

Message

What I'm looking for

I'd love a position where I can use my skills to make an impact. Seeking new challenges and opportunities to enhance my skills as well.

With over 10 years of work experience in various roles to iGaming industry, I am a skilled and versatile virtual assistant who can handle diverse tasks and projects.
Currently, I work as a self-employed translator-proofreader, providing high-quality and accurate translations and proofreading services for clients in different languages (English-Indonesian).

Experience

Current

Outsource Translator (Freelance – Remote)

Current

Intuition Software Solutions Limited

Localized articles, website T&Cs and newsletter from EN-ID.

Translating Translation Localization Proofreading

Team Leader & QA Player Engagement

Rebus Technologies Inc.

Aug 2017 - May 2019 (1 year 9 months)

Handled PET Operations Team (CS, Telesales and Retention). Handled all media channels inbound and outbound services (limited to VIP and pVIPs players only). Mentoring, supervised, assessed, escalated, managed team, and provide training 1-on-1 or groups. Prepared reports and statistics (daily, weekly and monthly). Assisted in testing new products, system tools and/or troubleshoot.

Quality Assurance Quality Control Testing And Quality Assurance Customer Service Operations Management Know Your Customer (KYC)

QA Marketing Executive & Affiliate

2Success Inc.

Jun 2019 - Aug 2021 (2 years 2 months)

Monitored performance & quality of the Telesales team in daily, weekly and monthly basis. Prepared quality analysis and commission reports. Assisted in testing new products including the translations, system tools and/or troubleshoot with IT Team and telco vendor. Handled all media channels especially social media such as WhatsApp, Twitter, and Instagram but limited to affiliates only.

Quality Assurance Affiliate Telesales Customer Success Know Your Customer (KYC)

Senior Customer Support Bilingual

Oakleigh Capital Limited

Mar 2011 - Feb 2014 (2 years 11 months)

- Communicated with customers using LivePerson, Messenger, Phone and E-mail both Indonesian and English languages directly.
- Responsible for Service quality assessment to ensure customers satisfactions.
- Monitored Performance & Quality of Chats, as well as Phone Calling & Email Handling from Customer Support in weekly basis.

Customer Service Operations Know Your Customer (KYC)

Team Leader Customer Support & Trainer

Mega Wealth Information Technology Inc.

Jun 2016 - May 2017 (11 months)

Mentoring and developing team. Demonstrated extensive knowledge in products and system tools. Assisted in testing new products including the translations, system tools and/or troubleshoot as requested by managers. Monitored, reviewed, escalated and compliance testing that its related activities to prevent illegal, unethical, or improper transaction for verification – (as one of Compliance Team).

Customer Management Know Your Customer (KYC)Customer Support Operations

Recruiter

Linardi Associates

Jun 2014 - Oct 2014 (4 months)

Searched, maintained, and conducted initial interview for potential and best candidates from Managerial level to C-level. For the respective clients such as Multinational FMCG Company, International and Regional Bank and Securities, Private Equity, Financial Services, Office and Property Management/Real Estate, Tour & Travel Company, Mining, Oil & Gas Company, etc.

Recruitment