Panji Sulaksono
@panjisulaksono
Experienced content moderation professional with strong analytical skills.
IndonesiaWhat I'm looking for
I am an experienced English language practitioner with a robust background in communication, writing, and translation. Currently pursuing an MBA in Human Resources Management, I hold a Bachelor’s degree in Teaching English as a Second Language. My professional journey has equipped me with a diverse skill set, particularly in content moderation, quality assurance, and customer service, where I have consistently demonstrated attention to detail and strong analytical capabilities.
Throughout my career, I have worked as a Freelance AI Data Trainer, where I crafted detailed prompts and evaluated AI-generated responses for accuracy and relevance. My role as a Freelance Internet Ads Assessor involved reviewing and rating internet ads, contributing to more effective ad campaigns. Additionally, I served as a Quality Assurance Analyst, ensuring compliance with project guidelines and maintaining high standards of quality in email communications. My experience as a Content Moderator at Teleperformance further honed my skills in managing user-generated content and providing exceptional customer support.
Experience
Work history, roles, and key accomplishments
Search Quality Improvement Lead
Gini Talent
Apr 2025 - Jun 2026 (1 year 2 months)
- Completed more than 21,000 search quality evaluation tasks for a confidential project, reviewing webpages and search results for relevance, quality, credibility, usability, user safety, and guideline compliance.
- Maintained Green Zone status with an 80+ performance category, reflecting consistent accuracy, guideline application, and work quality.
HR Partner / Recruitment Intern
GAO Tek
Mar 2025 - Jun 2025 (3 months)
- Supported APAC recruitment operations by sourcing and screening candidates, coordinating interviews, sending follow-ups, and maintaining candidate records..
- Worked toward a target of at least 10 candidate profiles per day while managing communication across different countries and time zones.
Human Resource Optimization Consultant
PT Gateway Container Line
Dec 2024 - Jan 2025 (1 month)
- Helped develop a structured employee onboarding process and reviewed existing HR workflows to identify operational improvements
- Updated HR policies and SOPs to improve process consistency and clarify responsibilities
- Prepared and presented recommendations related to recruitment, onboarding, performance management, and workforce planning to senior management
- Managed a daily target of around 100+ live-chat conversations, frequently exceeding the target while maintaining support quality and accurate case handling.
- Worked within a live-chat AHT target of under 15 minutes per customer while handling account, product, platform, complaint, and general support issues.
Education
Degrees, certifications, and relevant coursework
Universitas Gadjah Mada
Master of Business Administration, Human Resources Management
2023 -
Pursuing a Master of Business Administration with a focus on Human Resources Management, developing skills in management and services.
Yogyakarta State University
Bachelor of Education, Teaching English as a Second Language
2016 - 2021
Completed a Bachelor of Education in Teaching English as a Second or Foreign Language/ESL Language Instructor, focusing on language teaching methodologies and practices.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Job categories
Skills
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