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Panji Sulaksono

@panjisulaksono

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Experienced content moderation professional with strong analytical skills.

Indonesia

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What I'm looking for

I am looking for a dynamic environment that fosters professional growth and values analytical skills.

I am an experienced English language practitioner with a robust background in communication, writing, and translation. Currently pursuing an MBA in Human Resources Management, I hold a Bachelor’s degree in Teaching English as a Second Language. My professional journey has equipped me with a diverse skill set, particularly in content moderation, quality assurance, and customer service, where I have consistently demonstrated attention to detail and strong analytical capabilities.

Throughout my career, I have worked as a Freelance AI Data Trainer, where I crafted detailed prompts and evaluated AI-generated responses for accuracy and relevance. My role as a Freelance Internet Ads Assessor involved reviewing and rating internet ads, contributing to more effective ad campaigns. Additionally, I served as a Quality Assurance Analyst, ensuring compliance with project guidelines and maintaining high standards of quality in email communications. My experience as a Content Moderator at Teleperformance further honed my skills in managing user-generated content and providing exceptional customer support.

Experience

Work history, roles, and key accomplishments

Current

Freelance AI Data Trainer

Current

Outlier

Sep 2023 - Present (1 year 9 months)

Crafted detailed prompts for AI responses, ensuring adherence to tone and contextual accuracy. Evaluated AI-generated responses for completeness and coherence, and rewrote content to achieve a friendly and engaging tone.

Prompt Generation Evaluating Responses Rewrites For Tone

Current

Freelance Internet Ads Assessor

Current

Appen

Nov 2023 - Present (1 year 7 months)

Reviewed and rated internet ads for relevance and engagement, providing feedback to improve ad campaigns. Collaborated with a team to enhance ad presentation based on user preferences and trends.

User Engagement Team Collaboration Digital Advertising Trend Analysis

Freelance Quality Assurance Analyst

Telus International

Jun 2023 - Sep 2023 (3 months)

Reviewed email threads for compliance with project guidelines, ensuring accuracy and confidentiality. Organized data for better analysis and maintained communication with a global team.

Quality Assurance Confidentiality

News Item Translator

PERUM LKBN ANTARA

May 2018 - Jun 2018 (1 month)

Translated news articles from English to Indonesian, ensuring accuracy and cultural relevance. Collaborated with editors to meet tight deadlines while maintaining organizational standards.

Translation Cultural Relevance Collaboration News Writing

Content Moderator & Customer Success Specialist

Teleperformance

Apr 2022 - Aug 2023 (1 year 4 months)

Moderated social media content for compliance with standards and provided customer support via email and chat. Achieved high customer satisfaction by resolving inquiries efficiently.

Content Moderation Customer Support Technical Troubleshooting Communication Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Universitas Gadjah Mada

Master of Business Administration, Human Resources Management

2023 -

Pursuing a Master of Business Administration with a focus on Human Resources Management, developing skills in management and services.

Yogyakarta State University

Bachelor of Education, Teaching English as a Second Language

2016 - 2021

Completed a Bachelor of Education in Teaching English as a Second or Foreign Language/ESL Language Instructor, focusing on language teaching methodologies and practices.