Nikalar Cooper

I am a motivated professional with over a year of experience working remotely as a proctor and customer service representative. My expertise lies in maintaining accuracy and attention to detail while ensuring customer satisfaction in virtual environments. I thrive in roles that require strong communication skills and the ability to learn new software quickly.

During my time at the British Council, I supervised and monitored online exams, ensuring adherence to testing protocols and academic integrity. I effectively managed communication with students, addressing their concerns in real-time and troubleshooting any technical issues that arose. My experience at Teleperformance further honed my customer service skills, where I provided support through various channels, including phone, email, and chat.

I am eager to leverage my skills in a dynamic work environment where I can contribute to team success and continue to grow professionally.