Nihal Tharanath

I’m a client-facing consultant with two years of experience running the full pre-sales and customer success motion—from requirements discovery and solution scoping through to product adoption, retention, and account expansion. In the UK, I managed a portfolio of 10+ concurrent enterprise accounts, delivering technical presentations to C-suite and senior stakeholders, handling objections, driving deal closure, and onboarding clients onto solutions. I build trusted advisor relationships that convert single engagements into long-term partnerships.

I bring a strong technical foundation in AWS cloud infrastructure, REST APIs, and AI tools including Claude and ChatGPT used daily to support credible discovery, scoping, and account growth. I’ve delivered measurable outcomes, including diagnosing a critical BMS fault, securing senior buy-in, and driving 18% energy reduction with approximately 25,000 annual savings—plus seven follow-on project enquiries. I’m motivated by translating complex technical concepts into clear business outcomes and continuously improving adoption and NPS through data-driven account management.