Open to opportunities

Parinay Tiwari

@parinaytiwari

Message

I grow enterprise cloud adoption, retention, and expansion across SaaS portfolios.

India

Message

What I'm looking for

I'm looking to drive cloud and SaaS customer adoption, retention, and growth through strategic account management, executive stakeholder engagement, and close collaboration with product, engineering, and support teams.

At DigitalOcean, I manage a $3M portfolio of 90+ B2B enterprise accounts, helping Ecommerce, Digital Agency, and SaaS customers adopt cloud hosting across DigitalOcean, AWS, and GCP.

I've built customer success roadmaps around uptime, cost efficiency, security compliance, application security, website performance, and scalability. Previously at Convin AI, I created adoption and retention processes that drove $675K in upsell and retained $539K across 95% of accounts.

I've also led customer success teams at Vedantu, contributed 89 lacs in upsell revenue, and increased NPS by 20% through a customer feedback program. I bring six-plus years of customer success experience, strategic account management, and data-driven client advocacy to SaaS and cloud environments.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Success Manager

Current

DigitalOcean

Feb 2025 - Present (1 year 7 months)

Managing a $3M portfolio of 90+ B2B enterprise accounts, driving hosting adoption and aligning on cloud strategy with C-level stakeholders. Developing customer success roadmaps and delivering data-driven insights to support digital transformation.

AWS GCP Customer Success Account Management Cloud Strategy SaaS Stakeholder Management Data Insights Playbooks

Customer Success Manager

Convin AI

Aug 2023 - Nov 2024 (1 year 3 months)

Managed a $1M portfolio of 17 B2B enterprise accounts, creating SOPs and retention processes that drove $675K in upsell and $539K in retained revenue. Conducted QBRs and cNPS/CSAT surveys to improve product adoption.

SaaS Customer Success Account Management Upselling Retention QBRs CSAT SOPs

Customer Success Manager

Vedantu Innovations India Pvt. Ltd.

Oct 2020 - Jul 2023 (2 years 9 months)

Led a team of 15 customer success experts, improving performance through training and feedback. Collaborated with sales, product, and engineering teams, and launched a feedback program that increased NPS by 20%.

Team Leadership Training Feedback Upselling NPS Customer Feedback

Business Development Associate

Byjus - The Learning App

Oct 2019 - Aug 2020 (10 months)

Identified potential sales leads and conducted product demos to convert them into sales. Strengthened customer relationships, resulting in a 20% annual increase in upselling, and led a team of 4 associates.

Sales Lead Generation Upselling Team Leadership

Field Engineer

Linscan Advance Pipeline and Tank Services

Jun 2017 - Mar 2019 (1 year 9 months)

Assisted in the installation of pipeline inspection equipment and ensured compliance with safety regulations. Provided on-site technical support to clients, improving satisfaction and service delivery.

Pipeline Inspection Safety Compliance Technical Support