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Hari haran

@hari_bwaj

AI-native revenue operator. Built 0 to 1 CS, reduced churn 40%+, and drove expansion across SaaS, pre-sales, and partner ecosystems.

India

Message

What I'm looking for

I’m looking for a role where I can own customer and revenue outcomes end-to-end across CS, pre-sales, and product. Interested in high-growth SaaS or AI-native companies where I can scale CS (0 to 1/1 to 10), improve retention and expansion, and build systems around lifecycle, usage, and customer health.

I’m a revenue-focused operator with 10 years of experience across customer success, pre-sales, and partner growth in SaaS.

Most recently, I’ve been building and scaling Customer Success from 0 to 1 at SuperOps, where I reduced churn by over 40%, maintained ~100% NRR, and built systems for lifecycle management, health scoring, and renewal forecasting. I operate as a player-coach — owning key accounts while also building the processes, team structure, and cross-functional alignment needed to scale retention and expansion.

Before that, I spent several years in Solutions Engineering, leading technical discovery, designing API-driven workflows, and influencing ~30% of new revenue through solution-led selling. This background helps me bridge the gap between business outcomes and technical execution, especially in complex SaaS environments.

I’ve also worked closely with partner ecosystems — scaling partner-led revenue, enabling go-to-market motion, and co-selling on deals from discovery through closure.

More recently, I’ve been exploring AI-native workflows and building LLM-powered applications, focusing on prompt engineering, context management, and evaluation systems. I’m particularly interested in how AI can improve customer experience, automate workflows, and drive better decision-making across the customer lifecycle.

I’m most energized by roles where I can operate across functions, own outcomes end-to-end, and help companies scale revenue through better customer and product alignment.

Experience

Work history, roles, and key accomplishments

Current

LLM Personal Style Assistant

Current

Nigel

Jan 2026 - Present (3 months)

Designing and building an LLM-powered personal style assistant using Claude API with conversational AI, memory, and vision inputs. Architected multi-turn context management, built a custom evaluation framework (135+ test cases), and implemented core LLM patterns including prompt engineering and evaluation loops.

Prompt Engineering Context Managers LLM Evaluation Conversational AI Memory Injection Session Summarization Claude Vision Inputs

Current

Customer Success & Partner Growth

Current

SuperOps

Jan 2024 - Present (2 years 3 months)

Reduced annualized churn by 43% (32.47% → 18.45%) while maintaining 99.61% NRR and de-risking $250K+ ARR. Built and scaled the CS function from 0→1, drove ~$600K ARR in expansion/renewals, and scaled partner-led revenue from ~$100K to ~$500K across multiple regions.

Customer Success Management Renewals Forecasting Partner Enablement

Current

Manager - Customer Success

Current

SuperOps

Jan 2024 - Present (2 years 3 months)

Led a Customer Success team of 6 to maintain <2% monthly churn and 99%+ net revenue retention, personally managing strategic accounts and generating ~$600K in ARR through upsells, cross-sells, and renewals.

& Customer Success NRR%Vitally Playbook Development Onboarding QBRs

Lead Solution Engineer

SuperOps

Oct 2022 - Jan 2024 (1 year 3 months)

Owned North America pre-sales initiatives, driving 30% of new revenue and onboarding 100+ customers by delivering 150+ technical demos and creating demo environments that improved win rates by 40%.

Pre Sales Technical Demos Demo Environments Sales Engineering Customer Onboarding

Associate Customer Success Manager

Chargebee

Sep 2021 - Oct 2022 (1 year 1 month)

Managed a portfolio of 300+ SMB and mid-market accounts, reducing churn by 20%, increasing adoption by 25%, and contributing ~$300K incremental ARR via upsells and cross-sells.

Portfolio Management Customer Adoption Technical Support QBRs Upselling

Associate CSM

Chargebee

Sep 2021 - Oct 2022 (1 year 1 month)

Managed 300+ accounts, improving adoption by ~25% and reducing churn by ~20% through structured engagement and lifecycle management. Exceeded expansion targets by ~130% by owning renewals, upsell, and cross-sell at scale.

Platform Adoption Onboarding Renewals Management Upsell QBRs Customer Retention Account Management

Senior Solution Engineer

Freshworks

Apr 2018 - Sep 2021 (3 years 5 months)

Expanded CX suite into ITSM adoption (+25% multi-product usage), increased customer value by 20% through upsells, and achieved ~75% demo conversion while reducing onboarding ramp time by 40%.

Solution Engineering Cross Sell Demo Conversion Onboarding ITSM

Sr. Solution Engineer

Freshworks

Apr 2018 - Sep 2021 (3 years 5 months)

Supported enterprise and mid-market customers across EMEA in pre-sales and onboarding for API-driven SaaS products. Increased cross-product adoption by 20%+ and reduced onboarding ramp time by ~40% via structured workflows and expansion-focused solutioning.

Pre Sales Engineering Onboarding API Driven Solutions Solutioning For Expansion Workflow Design Demo Support Customer Enablement

Associate Analyst

ZoomRX

Sep 2016 - Apr 2018 (1 year 7 months)

Conducted 20+ market research projects, analyzed feedback from 500+ physicians, and delivered insights using Excel and Tableau to inform sales force effectiveness and brand perception for healthcare clients.

Market Research Data Analysis Excel Tableau Survey Design Reporting