Looking for a job

Hari haran

@hari_bwaj

I build teams, systems, and relationships that drive SaaS growth and clarity across Customer Success, pre-sales, and GTM.

India

Message

What I'm looking for

I seek a senior customer success role where I can lead teams, use data-driven playbooks and health scoring to reduce churn, drive NRR and ARR growth, and partner cross-functionally to shape product and customer outcomes.

Over the past 8 years, I’ve worked across Customer Success, Account Management, and pre-sales in SaaS startups like SuperOps, Chargebee, and Freshworks. I’ve led teams, driven renewals and expansion, and built systems that improved retention and collaboration across global portfolios.

I enjoy solving complex problems, creating scalable processes, and helping people do their best work. I’m curious about how data and AI can make customer experiences smarter and more proactive.

Outside of work, I unwind by gaming, exploring new tech tools, and spending time with my wife and our two cats.

Experience

Work history, roles, and key accomplishments

Current

Manager - Customer Success

Current

SuperOps

Jan 2024 - Present (1 year 10 months)

Led a Customer Success team of 6 to maintain <2% monthly churn and 99%+ net revenue retention, personally managing strategic accounts and generating ~$600K in ARR through upsells, cross-sells, and renewals.

& Customer Success NRR%Vitally Playbook Development Onboarding QBRs

Lead Solution Engineer

SuperOps

Oct 2022 - Jan 2024 (1 year 3 months)

Owned North America pre-sales initiatives, driving 30% of new revenue and onboarding 100+ customers by delivering 150+ technical demos and creating demo environments that improved win rates by 40%.

Pre Sales Technical Demos Demo Environments Sales Engineering Customer Onboarding

Associate Customer Success Manager

Chargebee

Sep 2021 - Oct 2022 (1 year 1 month)

Managed a portfolio of 300+ SMB and mid-market accounts, reducing churn by 20%, increasing adoption by 25%, and contributing ~$300K incremental ARR via upsells and cross-sells.

Portfolio Management Customer Adoption Technical Support QBRs Upselling

Senior Solution Engineer

Freshworks

Apr 2018 - Sep 2021 (3 years 5 months)

Expanded CX suite into ITSM adoption (+25% multi-product usage), increased customer value by 20% through upsells, and achieved ~75% demo conversion while reducing onboarding ramp time by 40%.

Solution Engineering Cross Sell Demo Conversion Onboarding ITSM

Associate Analyst

ZoomRX

Sep 2016 - Apr 2018 (1 year 7 months)

Conducted 20+ market research projects, analyzed feedback from 500+ physicians, and delivered insights using Excel and Tableau to inform sales force effectiveness and brand perception for healthcare clients.

Market Research Data Analysis Excel Tableau Survey Design Reporting