Looking for a job

Khadijat Moshood

@khadijatmoshood

Empathetic Customer Support Specialist & B.N.Sc. graduate skilled in live chat, ticketing (Zendesk, Freshdesk), and swift issue resolution.

Nigeria

Message

What I'm looking for

I am looking for a full-time or part-time remote Customer Support role where I can apply my communication skills, active listening, and technical tool proficiency (Zendesk, Freshdesk, HubSpot). I thrive in fast-paced environments resolving user inquiries via live chat and email while ensuring high customer satisfaction.

Detail-oriented Customer Support Specialist with a Nursing background (B.N.Sc.) from Nnamdi Azikiwe University. I leverage healthcare-level empathy, active listening, and calm problem-solving to resolve user inquiries efficiently and keep customer satisfaction high.

Proficient in helpdesk and remote tools including Zendesk, Freshdesk, HubSpot CRM, Slack, and Google Workspace. Equipped with reliable high-speed internet and dual power backup for seamless remote work.

Experience

Work history, roles, and key accomplishments

Current

Freelance Live Chat Support

Current

Self-Employed

Jan 2025 - Present (1 year 7 months)

Managed user communications via live chat with clear, empathetic responses. Practiced ticket routing and record management using trial instances of Zendesk and Freshdesk. Resolved service inquiries with zero escalated issues through proactive de-escalation. Created standard canned response templates to improve response speed and accuracy.

Customer Support Live Chat Ticket Management Zendesk Freshdesk Live Chat Sales

Client & Patient Support Associate

Healthcare & Administrative Projects

Mar 2021 - Dec 2024 (3 years 9 months)

Communicated directly with clients to address health concerns, appointment schedules, and service inquiries with empathy. De-escalated stressful situations calmly, escalating complex issues with detailed documentation. Maintained accurate client records using digital management systems with high attention to detail.

De escalation Active Listening Patient Support Communications Strategy Record keeping

Education

Degrees, certifications, and relevant coursework

Molajoye Community High School

Senior Secondary School Certificate (SSCE), Science

Grade: Credit / Distinction

Completed Senior Secondary School Certificate Examination (NECO) with credits in core science and general subjects, including English Language and Mathematics.

Nnamdi Azikiwe University

Bachelor of Science (B.N.Sc.), Nursing

Grade: Second Class Honours (Upper Division)

Completed comprehensive coursework in healthcare communication, patient advocacy, critical problem-solving, and de-escalation in high-pressure environments.