NNNicurous Njogu
@nicurousnjogu
Customer Service and Swedish Virtual Assistant with a passion for data analysis and data entry.
SwedenWhat I'm looking for
I am a highly skilled customer service professional with extensive experience in e-commerce, research, and localization. I have worked with various companies, including Donoci S.R.O, Callnovo, and Sensalve, providing top-notch customer service and problem resolution to customers. I am proficient in English and Swedish, with excellent reading, writing, and verbal skills.
In addition to my customer service skills, I have experience in content reviewing, proofreading, and translating product descriptions to Swedish. I am also skilled in using various software, including MS Office, HubSpot, Facebook, Instagram, and Byznys. I am a team player, with excellent organizational and coordination skills, and I am passionate about trying out new musical software and creating instrumentals.
I hold a Bachelor of Science degree in Human Ecology from Lund University, Sweden, and a Diploma in Entrepreneurship from NTI School. I am a culturally oriented person, with a strong interest in sports, travel, and music.
Experience
Work history, roles, and key accomplishments
Swedish Customer Care Specialist
Donoci S.R.O
Sep 2022 - Nov 2023 (1 year 2 months)
Managed customer communication via email, chat, and phone, resolving queries effectively. Assisted in English-Swedish translations for product descriptions and policies, and handled order processing using ERP software.
Customer Service and Virtual Assistant
Callnovo
Aug 2021 - Jul 2022 (11 months)
Provided exceptional customer service across multiple platforms, managed queries, and performed content reviewing. Translated product descriptions to Swedish for online publication.
Customer Service Representative
Sensalve
Mar 2020 - Jun 2021 (1 year 3 months)
Delivered effective customer service and problem resolution through various communication channels. Reviewed and translated product descriptions for online shops.
Lead Generator
IVISA
Feb 2019 - Mar 2020 (1 year 1 month)
Organized and entered data from Swedish tour websites for research purposes. Gathered client leads from various social media platforms and entered them into a database.
Marketer
Sales Group
Sep 2017 - Nov 2017 (2 months)
Created marketing opportunities for lottery campaigns targeting Scandinavian audiences.
Chairperson
KISWA
Sep 2014 - Sep 2017 (3 years)
Led board meetings, maintained donor relationships, and authorized sustainable strategies for the organization.
Assistant Regional Coordinator
SWHAP
Jan 2017 - Jun 2017 (5 months)
Supported the design and implementation of workplace wellness programs, engaged with partners, and conducted data analysis and reporting.
Chat Operator
Jobba - Hemifrån
Aug 2018 - Aug 2016 (-2 years)
Monitored chat interactions, addressed customer needs, and resolved issues on the chat platform.
Merchandiser
Macis Promotion AB
Jun 2015 - Aug 2015 (2 months)
Promoted products at Copenhagen Airport, managed stock distribution, and conducted training for new employees.
Market Researcher
Svenska Uppdrag
Jun 2014 - Aug 2014 (2 months)
Conducted consumer data collection through outreach to service and trade companies.
Vice Chairperson
Feed Us
Jan 2008 - Sep 2011 (3 years 8 months)
Facilitated youth engagement and negotiated projects with sponsors and donors.
Education
Degrees, certifications, and relevant coursework
Nicurous hasn't added their education
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Availability
Location
Sweden
KenyaJob categories
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