Joan Karanja

I’m a customer service and data-driven support professional with over 5 years of experience working across multiple industries including tech, e-commerce, media, and events. I’ve led customer service teams, supported global clients, and worked as a liaison between talent, production, and business stakeholders. My background includes roles with companies like SeePU Solutions, Safaricom, Coke Studio, and Glassrack.net, where I developed a deep understanding of user experience, service quality, and performance metrics.

I’m passionate about solving problems, creating seamless customer journeys, and using data insights to improve service outcomes. I’m also certified in Data Analytics and Power BI, which allows me to blend communication and tech to make better decisions and drive operational efficiency.

My interests extend beyond the workplace—I'm enthusiastic about event planning, creative projects, social media strategy, and building meaningful human connections. I’ve curated mental health awareness events, led contestant coordination for mentorship programs, and chaperoned artists for international TV productions.

I’m actively seeking remote or hybrid opportunities where I can continue to grow in customer experience, data support, or community/talent engagement roles. I love working with teams that value empathy, innovation, and purpose.