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@nicolewatts
Experienced account manager with a strong background in flooring industry.
With over 10 years of experience in the flooring industry, I have honed my skills across various roles, including retail management, business development, and account management. My journey has seen me thrive in challenging environments, where I consistently exceed sales targets and enhance customer experiences. I am passionate about creating a positive team culture and empowering my colleagues to achieve their best.
At Elite Importers, I successfully increased the client portfolio for Queensland and maintained strong relationships with clients through effective communication and quality control. My previous role at The Tile Collective allowed me to manage multiple retail showrooms and online sales, where I was instrumental in building the brand and achieving significant sales growth. My commitment to delivering high-quality results has always been at the forefront of my professional ethos.
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Work history, roles, and key accomplishments
Elite Importers
Feb 2023 - Apr 2025 (2 years 2 months)
Increased the client portfolio for Queensland and maintained, increased, and negotiated merchandising space for new and current ranges in client showrooms. Built and maintained client relationships in regional areas, including Brisbane, North West, and South.
The Tile Collective
Nov 2021 - Feb 2023 (1 year 3 months)
Managed multi-retail showrooms and online sales, overseeing wage and roster cost management while consistently achieving sales targets and KPIs. Handled sales reporting, KPI tracking, budget forecasting, and procurement involvement.
The Tile Collective
Aug 2018 - Nov 2021 (3 years 3 months)
Built and maintained relationships with residential and commercial builders, and managed product specification with leading architects and designers. Handled quoting for small to large-scale projects and external supplier negotiations.
National Tiles
Jan 2016 - Dec 2018 (2 years 11 months)
Achieved sales targets and KPIs, and set staff budgets and KPIs while training and empowering staff. Managed recruitment, both phone and face-to-face, and built and maintained client relationships.
National Tiles
Nov 2015 - Dec 2016 (1 year 1 month)
Achieved sales targets and KPIs, and set staff budgets and KPIs while training and empowering staff. Managed recruitment, both phone and face-to-face, and built and maintained client relationships.
National Tiles
Jan 2015 - Dec 2015 (11 months)
Achieved sales targets and KPIs, and set staff budgets and KPIs while training and empowering staff. Managed recruitment, both phone and face-to-face, and built and maintained client relationships.
CTM Flooring
Mar 2014 - Oct 2015 (1 year 7 months)
Achieved sales targets and KPIs in a sales role, handling retail and commercial quoting. Managed visual merchandising for the showroom and built and maintained relationships with builders, tilers, and retail customers.
Ocean and Merchant
Jul 2013 - Mar 2014 (8 months)
Processed orders, invoices, hold orders, and payments using MYOB, and handled quoting and booking logistics. Built and maintained customer relationships and designed layouts for particular jobs.
Bull and Bush Hotel
Jan 2013 - Dec 2013 (11 months)
Managed up to 38 staff, including bar and security crews, and handled weekly banking responsibilities. Managed safes and large sums of cash, and trained new staff.
Bull and Bush Hotel
Jan 2011 - Dec 2012 (1 year 11 months)
Managed up to 38 staff, including bar and security crews, and handled weekly banking responsibilities. Managed safes and large sums of cash, and trained new staff.
Woolworths
Jan 2008 - Dec 2011 (3 years 11 months)
Responsible for various tasks within a retail environment, including customer service and stock management. Contributed to maintaining a positive shopping experience for customers.
Lollipops Playland & Café
Jan 2008 - Dec 2008 (11 months)
Provided customer service and managed cafe operations, ensuring a pleasant experience for patrons. Assisted with playland supervision and maintained cleanliness standards.
Degrees, certifications, and relevant coursework
Certificate 4, Small Business Management
Undertook a Certificate 4 in Small Business Management. This course provided foundational knowledge for managing small businesses.
Certificate 4, Interior Decorating
Completed a Certificate 4 in Interior Decorating. This program focused on principles and practices of interior design and decoration.
Certificate 3, Design Fundamentals
Obtained a Certificate 3 in Design Fundamentals. This course covered basic design principles and foundational concepts.
High School Certificate, General Studies
Achieved the High School Certificate. This credential signifies completion of secondary education.
Software and tools used professionally
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