Open to opportunities

Nicole Watts

@nicolewatts

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Experienced account manager with a strong background in flooring industry.

Australia

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What I'm looking for

I seek a role that challenges me and allows for personal growth while fostering a collaborative team environment.

With over 10 years of experience in the flooring industry, I have honed my skills across various roles, including retail management, business development, and account management. My journey has seen me thrive in challenging environments, where I consistently exceed sales targets and enhance customer experiences. I am passionate about creating a positive team culture and empowering my colleagues to achieve their best.

At Elite Importers, I successfully increased the client portfolio for Queensland and maintained strong relationships with clients through effective communication and quality control. My previous role at The Tile Collective allowed me to manage multiple retail showrooms and online sales, where I was instrumental in building the brand and achieving significant sales growth. My commitment to delivering high-quality results has always been at the forefront of my professional ethos.

Experience

Work history, roles, and key accomplishments

Account Manager

Elite Importers

Feb 2023 - Apr 2025 (2 years 2 months)

Increased the client portfolio for Queensland and maintained, increased, and negotiated merchandising space for new and current ranges in client showrooms. Built and maintained client relationships in regional areas, including Brisbane, North West, and South.

Client Relationship Management Merchandising Quality Control Logistics Negotiation Account Management Customer Service Business Development

Retail Manager

The Tile Collective

Nov 2021 - Feb 2023 (1 year 3 months)

Managed multi-retail showrooms and online sales, overseeing wage and roster cost management while consistently achieving sales targets and KPIs. Handled sales reporting, KPI tracking, budget forecasting, and procurement involvement.

retail management Business Development Sales Reporting KPI Tracking Budgeting & Forecasting Procurement Client Relationship Management Quality Control

Business Development Manager

The Tile Collective

Aug 2018 - Nov 2021 (3 years 3 months)

Built and maintained relationships with residential and commercial builders, and managed product specification with leading architects and designers. Handled quoting for small to large-scale projects and external supplier negotiations.

Business Development Client Relationship Management Product Specification Customer Service Quality Control Marketing Social Media

Store Manager

National Tiles

Jan 2016 - Dec 2018 (2 years 11 months)

Achieved sales targets and KPIs, and set staff budgets and KPIs while training and empowering staff. Managed recruitment, both phone and face-to-face, and built and maintained client relationships.

Sales Management KPIs Staff Training Recruitment Client Relationship Management Quality Control Team Leadership Performance Management

Sales Consultant

National Tiles

Nov 2015 - Dec 2016 (1 year 1 month)

Achieved sales targets and KPIs, and set staff budgets and KPIs while training and empowering staff. Managed recruitment, both phone and face-to-face, and built and maintained client relationships.

Sales Customer Service Product Knowledge Sales Targets KPIs Retail Operations Visual Merchandising Problem Solving Team Collaboration

Assistant Manager 2IC

National Tiles

Jan 2015 - Dec 2015 (11 months)

Achieved sales targets and KPIs, and set staff budgets and KPIs while training and empowering staff. Managed recruitment, both phone and face-to-face, and built and maintained client relationships.

Sales Targets KPIs Staff Training Recruitment Client Relationship Management Quality Control Team Leadership Performance Management

Flooring Consultant

CTM Flooring

Mar 2014 - Oct 2015 (1 year 7 months)

Achieved sales targets and KPIs in a sales role, handling retail and commercial quoting. Managed visual merchandising for the showroom and built and maintained relationships with builders, tilers, and retail customers.

Sales Retail Sales Visual Merchandising Client Relationship Management Problem Solving

Administration Officer

Ocean and Merchant

Jul 2013 - Mar 2014 (8 months)

Processed orders, invoices, hold orders, and payments using MYOB, and handled quoting and booking logistics. Built and maintained customer relationships and designed layouts for particular jobs.

Administration Order Processing Invoicing Logistics Coordination Customer Relationship Management Layout Communication PayPal Management

Assistant Manager

Bull and Bush Hotel

Jan 2013 - Dec 2013 (11 months)

Managed up to 38 staff, including bar and security crews, and handled weekly banking responsibilities. Managed safes and large sums of cash, and trained new staff.

Banking Staff Training Customer Service Conflict Resolution Cellar Management

Bartender

Bull and Bush Hotel

Jan 2011 - Dec 2012 (1 year 11 months)

Managed up to 38 staff, including bar and security crews, and handled weekly banking responsibilities. Managed safes and large sums of cash, and trained new staff.

Bartending Customer Service Inventory Management Conflict Resolution Team Collaboration Opening Procedures

Retail Assistant

Woolworths

Jan 2008 - Dec 2011 (3 years 11 months)

Responsible for various tasks within a retail environment, including customer service and stock management. Contributed to maintaining a positive shopping experience for customers.

Customer Service Stock Management Retail Operations Teamwork Product Knowledge Merchandising Problem Solving Communication Time Management

Cafe Assistant

Lollipops Playland & Café

Jan 2008 - Dec 2008 (11 months)

Provided customer service and managed cafe operations, ensuring a pleasant experience for patrons. Assisted with playland supervision and maintained cleanliness standards.

Customer Service Food Preparation Child Supervision Teamwork Communication Problem Solving