Open to opportunities

Kathrine Michelle

@kathrinemichelle

Message

Highly qualified professional with expertise in customer service and sales.

Australia

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service and sales skills while contributing to a dynamic team focused on growth and success.

I am a highly qualified and results-driven professional with a Bachelor of Science in Business Administration, majoring in Marketing. My career spans various roles, including Administrative Assistant and Sales Account Manager, where I have consistently demonstrated strong interpersonal, communication, and problem-solving skills. I pride myself on providing exemplary customer service and mentoring fellow employees to achieve company goals.

Throughout my career, I have optimized internal performance and efficiency by overseeing product deliveries, managing scheduling, and acting as a liaison between internal teams and clients. My experience in sales has equipped me with the ability to develop positive relationships with clients, generate new sales, and ensure long-term success for the accounts I manage. I am passionate about achieving results and continuously improving processes to enhance customer satisfaction.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Northern Beaches Air Conditioning

Jan 2019 - Present (7 years)

Oversaw product and equipment deliveries, ensuring timely and accurate dispatch and receipt. Coordinated with technicians regarding repairs, installations, and maintenance tasks. Managed scheduling and job assignments to optimize workflow and service efficiency.

Xero Calendar Management Aroflo Customer Service Scheduling Logistics Workflow Optimization Client Communication

Sales Account Manager

Product Providers Inc.

Jan 2017 - Present (9 years)

Managed a portfolio of accounts to achieve long-term success and developed positive relationships while handling customer needs. Generated new sales to potential customers and reported on the status of accounts and transactions. Set and tracked sales account targets aligned with company objectives.

HubSpot Mailchimp Synflo Sales Account Management Customer Relationship Management Business Development Target Setting

Account Specialist

Filinvest Land Inc.

Jan 2015 - Present (11 years)

Presented and discussed ultra high-end condominium properties and office spaces to potential investors. Planned and organized marketing strategies to expand the business network. Ensured that the business network was updated and expanding.

Marketing Sales Investor Relations Market Research Strategic Planning Customer Acquisition

Education

Degrees, certifications, and relevant coursework

Southville International School & Colleges

Bachelor of Science in Business Administration, Marketing

Focused on developing a strong foundation in business principles with a specialization in marketing. Gained expertise in various marketing strategies and business administration practices.