Mayyadah Bohn
@mayyadahbohn
Customer Success Manager passionate about enhancing client relationships.
What I'm looking for
I am a relationship-driven Customer Success Manager with a proven record of cultivating account and customer relationships. My experience spans various sectors, where I have consistently defined needs and provided best-fit solutions, ensuring the highest level of customer satisfaction. I am recognized as a trusted advisor who engages authentically with customers throughout process and project lifecycles.
In my previous role at Power Home Remodeling, I led a team to achieve remarkable sales outcomes, including capturing $3.1M in career sales and earning the Sales Rookie of the Year honor. My commitment to customer success has resulted in numerous accolades, including top team rankings and individual sales volume recognition. I am passionate about improving processes and automating systems to enhance the overall customer experience.
My background also includes significant experience in member engagement and retention at the Entomological Society of America, where I drove a 90%+ membership renewal rate for over 6,000 members. I thrive in environments that challenge me to innovate and streamline operations, and I am eager to bring my expertise in customer success and account management to a forward-thinking organization.
Experience
Work history, roles, and key accomplishments
Remodeling Consultant Team Leader
Power Home Remodeling
Mar 2022 - Apr 2025 (3 years 1 month)
Selected for a 6-week fellowship and quickly achieved top outcomes, including Sales Rookie of the Year. Conducted onsite assessments, defined project needs, built accurate estimates, and owned the full sales lifecycle through implementation. Led a team of 6-8, providing targeted training, mentorship, and feedback.
Certification & Special Projects Coordinator / Membership Assistant
Entomological Society Of America
Jan 2019 - Dec 2022 (3 years 11 months)
Oversaw daily operations for three certification programs, including processing applications, coordinating virtual and in-person exams, compiling results, and reporting. Drove member engagement, updated application and renewal processes, and improved the member experience. Represented the association at conferences, organized large-scale exams, and cultivated relationships with professionals.
Military Enrollment Services Advisor
Ashford University
Jan 2015 - Dec 2018 (3 years 11 months)
Conducted information sessions on educational benefits for military community members, meeting with prospective students to define goals and present potential programs. Managed a robust stream of inbound leads, created sound administrative processes, and tracked key performance metrics. Aligned students’ needs with best-fit academic offerings, achieving a 70% retention rate and qualifying over 500
Education
Degrees, certifications, and relevant coursework
New Mexico State University
Bachelor of Science, Conservation Ecology
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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